Talent Acquisition Specialist

POSITION OVERVIEW

MCI is one of the fastest-growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

We are looking for a Talent Acquisition Specialist to support our growing team by managing the full recruitment life cycle. If you have a sharp eye for detail and excellent communication skills, this could be the perfect opportunity for you. Our compensation package and bonuses will reward you for that contribution. We will train the right fit for this position.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

As a Talent Acquisition Specialist, you’ll handle everything from sourcing candidates to onboarding new hires. You’ll engage with applicants through phone interviews, coordinate and process on‑site interviews, and support the overall hiring workflow. This role also includes maintaining accurate records in our HR systems and contributing to process improvements.

Key Responsibilities:

• Travel off‑site to attract qualified candidates by posting fliers, networking within the community, and attending job fairs.
• Support advertising initiatives, employee referral campaigns, and hiring events.
• Conduct phone screenings and coordinate candidate interviews.
• Perform administrative tasks such as background checks, drug screenings, and personnel file management.
• Track hiring metrics and recruitment performance through regular reporting.
• Ensure employee records and timekeeping data are accurate and up to date.
• Assist with maintaining HR compliance and staying informed on employment laws.
• Perform various tasks within the human resources systems to maintain employee information and time‑keeping data.
• Stay up to date on employment laws.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

You must be confident, outgoing and self‑motivated with a strong work ethic. You must be a team‑oriented person who is open‑minded, willing to learn, and who has the ability to function effectively in a fast‑paced work environment. It is also vital to be articulate, having excellent verbal and written communication skills. Interpersonal abilities that allow rapport to be established with applicants are key.

Specific qualifications for the Talent Acquisition Specialist include:

• Strong attention to detail and high data entry accuracy.
• Excellent organizational and time‑management skills.
• Comfortable working in a process‑driven, fast‑paced environment.
• Advanced proficiency in Microsoft Office Suite.
• Professionalism, integrity, and respect for confidentiality.
• Strong problem‑solving mindset and a proactive attitude.
• Reliable attendance and commitment to meeting recruitment goals.
• Previous experience in a call center environment is a plus, but not required.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
• Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retir…