Talent Acquisition & Employee Experience Manager

Talent Acquisition & HR Specialist

The Talent Acquisition & HR Specialist will play a critical role in supporting Zenwork's growth by attracting, hiring, onboarding, and supporting top talent. This role will primarily focus on recruiting sales and customer-facing professionals, including Sales Representatives, Account Executives, and Account Managers, while also providing onboarding support and HR generalist services throughout the employee lifecycle.

The ideal candidate is a relationship-focused HR professional with strong recruiting expertise, exceptional organizational skills, and the ability to deliver a positive candidate and employee experience. This individual will partner closely with hiring managers to identify talent needs, build pipelines, and ensure successful onboarding and integration of new employees.

Location:

Our preference is for this position to be in Fayetteville AR or Dallas TX/Hybrid, however we are willing to consider a remote arrangement for the right candidate.

Reports to:

Director of Human Resources

• Manage full-cycle recruiting for Sales Representatives, Account Executives, Account Managers, Customer Success, and other business support roles.
• Partner with hiring managers to develop recruiting strategies and workforce plans.
• Source, screen, interview, and evaluate candidates through multiple recruiting channels.
• Build and maintain talent pipelines for current and future hiring needs.
• Coordinate interview scheduling, candidate communications, and hiring decisions.
• Prepare and extend employment offers.
• Ensure a positive and professional candidate experience throughout the recruiting process.
• Track recruiting metrics including time-to-fill, source effectiveness, candidate conversion rates, and quality of hire.
• Develop and promote Zenwork's employer brand through networking, referrals, social media, and recruiting events.
• Support hiring initiatives during peak season, growth and expansion.

• Coordinate all new hire onboarding activities.
• Facilitate new hire orientation and company introduction programs.
• Partner with managers, IT, and department leaders to ensure new hires are equipped and prepared for success.
• Ensure completion of all employment documentation and compliance requirements.
• Monitor onboarding effectiveness and gather feedback from new employees and managers.
• Partner with Talent Development Team to improve onboarding content and ensure curriculum is current and compliant.
• Support employee engagement and retention initiatives during the first year of employment.
• Maintain onboarding materials, training schedules, and new hire communications.

• Assist with the administration of employee recognition and culture-building programs.
• Serve as a resource for employees regarding HR policies, benefits, payroll, and company programs.
• Assist managers with employee relations matters and routine employee concerns.
• Maintain employee records and HRIS data accuracy.
• Support performance management, employee development, and engagement initiatives.
• Assist with benefits administration, leave management, and employee communications.
• Participate in HR projects and process improvement initiatives.
• Prepare HR reports, metrics, and workforce analytics.
• Assist with compliance with federal, state, and local employment laws and company policies.

Required

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 3-5 years of recruiting and/or human resources experience.
• Demonstrated success recruiting sales professionals, account executives, account managers, customer success, or other customer-facing roles.
• Strong interviewing, sourcing, and candidate assessment skills.
• Experience using applicant tracking systems (ATS) and HRIS platforms.
• Knowledge of onboarding, employee relations, and HR compliance practices.
• Excellent communication, organizational, and relationship-building skills.
• Proven ability to lead through influence, manage competing priorities, and effectively engage executive-level leaders, strategic…