Employee Relations Lead

Responsibilities

• Serve as the primary point of contact for employee relations matters including performance management, policy interpretation, workplace conflicts, and accommodations.
• Lead thorough, timely, and impartial workplace investigations, document findings, and recommend appropriate solutions
• Coach managers and people leaders on performance management, corrective action, and difficult employee conversations
• Contribute to developing and deliver ER-focused training for managers on topics including investigations, disciplinary processes, and conflict resolution
• Track ER trends and metrics to identify risks and recommend proactive solutions
• Partner with Legal and People leadership to ensure compliance with employment laws and maintain HR policies and practices
• Contribute to the development and revision of company policies in the employee handbook
• Manage the end-to-end workers' compensation process, including intake, claims administration, return-to-work planning, and carrier management
• Own OSHA recordkeeping, reporting, and safety compliance across multiple states
• Partner with department leaders to investigate workplace incidents and near-misses, identify root causes, and implement corrective actions
• Develop and maintain safety policies and training programs
• Other duties as assigned.

• 5+ years of HR experience with deep expertise in employee relations and complex workplace investigations
• Experience managing workers' compensation programs and OSHA compliance
• Deep knowledge of federal and multi-state employment law and HR compliance
• Proven ability to coach managers through complex employee situations with sound judgement and discretion
• Strong investigative instincts — able to ask the right questions, synthesize information objectively, and reach well-reasoned conclusions
• Demonstrated ability to design and deliver manager training on ER topics
• Data-oriented: comfortable tracking case metrics and translating trends into actionable recommendations
• Excellent judgment and discretion; handles sensitive matters with confidentiality and care
• Clear, confident communicator — written and verbal — across all levels of the organization
• Comfortable operating in ambiguity and managing multiple cases simultaneously in a fast-moving environment