Learning & Development Manager

Learning & Development Manager

Job Category: Support Center

Requisition Number: LEARN
001989

• Full-Time
• On-site
• El Rio Grande Latin Market
  - Corporate Office | Support Center
  11411 Hillguard Rd.
  Dallas, TX 75228, USA

Description

• Partner with the Human Resources Director to develop and execute the company's learning and development strategy in alignment with business objectives.
• Assess organizational learning needs by collaborating with leadership and operational teams to identify skill gaps and development opportunities.
• Design and implement learning initiatives that support employee growth, leadership capability, operational excellence, and organizational effectiveness.
• Foster a culture of continuous learning, professional development, and continuous improvement throughout the organization.

• Design, implement, and facilitate leadership development programs for supervisors, managers, and directors.
• Create structured learning pathways to prepare new and emerging leaders for increased responsibility.
• Support succession planning efforts by developing high-potential team members for future leadership opportunities.
• Provide coaching, mentoring resources, and development tools to strengthen leadership effectiveness across the organization.

• Develop, implement, and maintain company-wide training programs for new hires, operational leaders, and corporate team members.
• Oversee onboarding and orientation programs to ensure a consistent and engaging employee experience.
• Design and deliver instructor-led, virtual, and self-paced learning solutions that support operational and leadership development.
• Develop and maintain training manuals, job aids, standard operating procedures, and other learning resources.
• Ensure all required compliance, safety, and operational training is completed, documented, and maintained in accordance with company standards.

• Partner with Human Resources to support and enhance the company's performance management process.
• Train and coach leaders on effective performance management, including goal setting, coaching conversations, feedback, and performance evaluations.
• Develop tools, resources, and best practices that promote employee accountability,engagement, and performance improvement.
• Support leaders in creating meaningful employee development plans and career growth opportunities.

• Identify high-potential team members and collaborate with leaders to develop individualized development plans.
• Support internal career progression, leadership readiness, and promotion initiatives.
• Develop competency models, career pathways, and development frameworks for key positions across the organization.
• Partner with leadership on organizational development and role clarity initiatives that strengthen workforce capability.

• Collaborate with the Human Resources Director to develop and execute the organization's learning strategy.
• Create engaging, high-quality training content using adult learning principles and instructional design best practices.
• Develop role-specific training materials for retail operations, corporate departments, warehouse, and distribution teams.
• Maintain and continuously improve training content to ensure it reflects current business processes, company policies, operational standards, and regulatory requirements.
• Evaluate the effectiveness of training programs and implement improvements based on feedback, business needs, and performance outcomes.

• Manage the company's Learning Management System (LMS) and learning content.
• Track training completion, participation, certifications, and learning effectiveness.
• Develop dashboards and reports to measure training outcomes and organizational development initiatives.
• Monitor learning metrics and recommend improvements based on data and feedback.

• Partner with Operations, Human Resources, Compliance, Safety, and department leaders to support company initiatives.
• Assist with new store openings, operational changes, and company-wide projects by providing training and change management support.
• Collaborate with subject matter experts to develop department-specific training programs.

• Ensure all required training complies with company policies and regulatory requirements.
• Maintain accurate training records and certifications.
• Monitor changes in employment laws and industry best practices that impact learning programs.

• Bachelor's degree in Human Resources, Organizational Development, Education, Business Administration, or a related field preferred, or equivalent experience.
• Minimum of 5–7 years of progressive experience in learning and development, talent development, training, or organizational development.
• Experience designing and facilitating leadership development programs.
• Multi-location retail, grocery,…