Operations Training Manager

Crown Technical Systems, a Flex Company, is a leader in power distribution and protection systems concentrating on sophisticated, state-of-the-art relay and control panels, medium voltage switch gear, and enclosures (power/control buildings/ E-Houses). We specialize in customized, turn-key solutions that ensure safe, secure, and reliable power distribution. Working at Crown Technical Systems offers a dynamic and rewarding career path for individuals seeking to power the world.

Through hands-on training, mentorship, and a culture of internal promotion, we empower you to reach your full potential and contribute to projects that truly matter.

We are seeking a strategic, hands-on Training & Workforce Development Manager to lead the next phase of our manufacturing training transformation. This role will be responsible for developing and executing a world-class training organization that supports employee growth from onboarding through advanced technical mastery and leadership development.

• Lead the development and execution of the company's workforce training and development strategy
• Build structured learning pathways from entry-level onboarding through advanced technical and leadership development
• Align training initiatives with operational, quality, safety, and business objectives
• Establish standardized training frameworks across manufacturing operations
• Drive continuous improvement of training systems, content, and delivery methods

• Manage training coordinators and training resources supporting manufacturing operations
• Oversee onboarding, functional skills training, technical development, compliance training, and leadership programs
• Ensure consistent execution of training standards across departments and facilities
• Coordinate training priorities in partnership with operations leaders
• Support deployment of hands-on learning initiatives and training center activities

• Maintain and enhance structured onboarding programs including:
  • New Hire Orientation
  • First Day and Week One Programs
  • 30-60-90 Day Development Plans
  • Competency Evaluations
  • Progress Reviews and Follow-Ups
• Improve new hire readiness, retention, and time-to-productivity
• Establish clear development plans for manufacturing employees at all levels

• Lead development and maintenance of enterprise-wide training matrix systems
• Track employee skills, qualifications, certifications, equipment authorizations, and cross-training progress
• Provide visibility into workforce readiness, capability gaps, and succession risks
• Develop workforce capability dashboards and reporting tools
• Support strategic workforce planning through training data and analytics

• Oversee standardization and governance of:
  • Standard Operating Procedures (SOPs)
  • Work Instructions (WIs)
  • Standard Work Documentation
  • Competency Validation Forms
• Ensure documents support effective training and knowledge transfer
• Partner with department leaders to maintain accurate and current training materials
• Strengthen version control, ownership, and training integration processes

• Develop and implement company-wide cross-training programs
• Create departmental cross-training maps and rotational development plans
• Reduce dependency on critical personnel through knowledge transfer initiatives
• Drive workforce flexibility and operational resilience
• Monitor and report department readiness and skill coverage levels

• Oversee certification and recertification programs for manufacturing and safety-related activities
• Manage training requirements for equipment operation, material handling, safety systems, and department-specific certifications
• Ensure training compliance documentation and record-keeping requirements are maintained
• Partner with Safety and Operations teams to support regulatory and company requirements

• Develop and maintain executive-level training dashboards and reporting systems
• Track and analyze:
  • Training Completion Rates
  • Competency Progression
  • Certification Compliance
  • Cross-Training Participation
  • Onboarding Effectiveness
  • Time-to-Proficiency
  • Workforce Readiness
  • Training ROI
• Use data to drive decision-making and continuous improvement initiatives

• Drive training…