People & Culture Business Partner, Retail

People & Culture Business Partner, Retail

United States

About Us: Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing - we strive to build a community where everyone feels supported and seen.

About the Role: The People & Culture Business Partner, Retail will serve as a trusted partner to Comfrt's retail leadership team, supporting our growing store organization across the full employee lifecycle.

As Comfrt continues to expand its retail footprint, this role will help build and maintain a strong, consistent, and people-first employee experience across our stores. You'll partner closely with Store Managers, Assistant Store Managers, and retail leadership to provide practical People guidance, coach leaders, support employee relations matters, and ensure our People practices scale alongside the business.

This is a highly hands-on role for someone who enjoys being close to the business, building strong relationships, solving problems, and moving quickly. You'll work closely with the Director of People & Culture and broader People team to translate company-wide People strategies into an effective retail experience.

• Serve as a trusted People partner to Store Managers, Assistant Store Managers, and retail leadership across Comfrt's growing store footprint.
• Provide day-to-day guidance and coaching to retail leaders on employee relations, performance management, attendance, development, recognition, and People policies.
• Build strong relationships with retail leadership and employees, becoming a visible and approachable People resource within the organization.
• Partner with retail leadership to identify People-related challenges and opportunities and develop practical, solutions-oriented recommendations.
• Support leaders in creating a high-performing, engaged, and inclusive store environment aligned with Comfrt's culture and values.

• Serve as point of contact for escalated employee questions, concerns, and workplace issues, ensuring employees feel heard and supported.
• Partner with the Director of People & Culture on employee relations matters, escalating higher-risk or complex issues appropriately.
• Support and conduct low-risk employee relations investigations, including gathering information, documenting findings, and partnering with leadership on appropriate next steps.
• Coach managers through performance management conversations, corrective action, attendance concerns, and other employee situations.
• Promote consistency and fairness in the application of People policies and practices across retail locations.
• Maintain appropriate documentation and confidentiality throughout employee relations matters.

• Help create a consistent Comfrt employee experience across all retail locations.
• Partner with retail leadership to support engagement, recognition, succession planning, retention, and employee development initiatives.
• Partner with retail leadership to identify trends and analyze employee engagement, turnover, and retention data, translating insights into targeted initiatives that strengthen the employee experience and drive industry-leading retention.
• Support the rollout of employee programs, initiatives, and communications across the retail organization.
• Help ensure our stores feel connected to the broader Comfrt culture as we scale.

• Partner with the People team and retail leadership as Comfrt opens new locations and expands its retail workforce.
• Support People-related aspects of new store openings, including onboarding, training, employee communications, and organizational readiness.
• Help assess People needs as the retail organization grows and make recommendations around staffing, structure, policies, training, and employee experience.
• Support change management efforts associated with organizational growth, new processes, systems, and company initiatives.

• Support the administration and execution of key People programs across the retail organization, including performance, compensation, onboarding, training, engagement, and benefits initiatives.
• Ensure consistent application of Comfrt's People policies and practices across retail locations.
• Partner with retail leadership to support compliance with federal, state, and local employment laws,…