Director, Human Resources Operations

The Director of Human Resources provides leadership for the day-to-day delivery of Human Resources Operations and serves as the senior operational leader for employee relations, HR service delivery, talent acquisition support, compensation administration, compliance, and full employee lifecycle support. Reporting to the Vice President of Human Resources, the Director translates enterprise people strategy into effective operational practices and ensures Human Resources programs, policies, processes, and services are administered consistently and effectively.

The Director provides direct leadership to the Generalist team, establishing a strong Generalist model capable of supporting leaders and employees throughout the full employee lifecycle—from workforce and recruitment needs through onboarding, development, employee relations, organizational changes, and separation. The Director also works collaboratively with Human Resources partners across the institutions. While the role does not have direct responsibility for institutional HR operations or personnel, the Director maintains awareness of institutional needs, practices, and emerging challenges to identify opportunities for shared solutions, greater consistency, and advancement of System Office HR operations and system-wide HR standards and best practices.

The Director works closely with the Associate Vice President of HR Systems & Technology, Associate Vice President of Workforce Development & Employee Engagement, and Benefits leadership to ensure operational needs are connected to technology, process improvement, employee education, workforce development, benefits and leave practices, and broader organizational capability.

Human Resources Operations & Service Delivery

Provide leadership and oversight for day-to-day Human Resources Operations and service delivery. Lead, develop, and support Senior HR Generalists and HR Generalists in providing responsive, consistent, and consultative Human Resources support throughout the employee lifecycle. Establish operational priorities, service expectations, escalation practices, and accountability across HR Operations. Ensure HR policies, procedures, and standard operating procedures are effectively implemented and consistently applied.

Identify opportunities to streamline practices, improve service delivery, strengthen controls, and reduce unnecessary administrative processes. Monitor operational metrics, trends, service needs, and recurring challenges to identify opportunities for continuous improvement. Maintain appropriate documentation, controls, and audit readiness across HR operational processes. Partner with HR Systems & Technology to identify opportunities for workflow improvement, automation, and enhanced employee and manager self-service.

Provide direct leadership, coaching, development, and performance management to Senior HR Generalists and HR Generalists. Establish clear roles, responsibilities, decision-making authority, and escalation protocols within the Generalist function. Develop a comprehensive Generalist model that provides support across the full employee lifecycle. Strengthen Generalist capability in employee relations, manager consultation, recruiting and onboarding, investigations, performance management, compliance, organizational change, and HR judgment.

Assign and prioritize work based on organizational needs, complexity, risk, institutional support needs, and team capacity. Create opportunities for Generalists to develop deeper areas of expertise while maintaining broad HR capabilities. Promote consistency in how HR practices, policies, processes, and employee matters are addressed. Ensure Generalists have the education, tools, systems knowledge, and resources necessary to effectively support employees and leaders.

Ensure effective HR operational support throughout the employee lifecycle, including workforce needs, recruitment, hiring, onboarding, employment changes, performance management, development, employee relations, and separation. Establish consistent processes and service expectations for key employee lifecycle activities. Ensure Generalists provide effective consultation and coordination to hiring managers throughout recruitment and selection processes. Support recruitment strategy, candidate experience, selection practices, offer development, and hiring processes.

Ensure onboarding practices…