Senior Consultant​/Manager - Consulting - HR Operating Model & Service Delivery Transformation

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

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We are seeking an HR Transformation professional with strong experience in HR operating model, service delivery, shared services, and process transformation. This role will support clients in redesigning how HR services are organized, governed, delivered, measured, and enabled through technology.

The successful candidate will help develop target operating models, HR service catalogs, role and responsibility models, governance structures, service delivery frameworks, shared services/GBS models, and implementation roadmaps. This role is well suited for someone who understands HR transformation beyond technology and can design practical operating models that improve efficiency, employee experience, and business alignment.

• Design HR target operating models, including HR business partner, centers of excellence, shared services, employee relations, payroll, talent, and HR operations constructs.
• Develop HR service delivery models, service catalogs, tiering models, governance structures, role charters, and interaction models.
• Conduct current-state assessments of HR processes, organization, technology, service delivery, pain points, and maturity.
• Facilitate client workshops to define future-state HR capabilities, operating principles, process ownership, and service management requirements.
• Support transformation roadmaps, business cases, transition plans, capability building plans, and implementation planning.
• Align operating model design with enabling platforms such as SAP Success Factors, Service Now HRSD, Microsoft 365, Viva, Copilot, workflow tools, and analytics solutions.
• Support HR shared services, GBS, employee experience, knowledge management, case management, and process standardization initiatives.
• Contribute to proposals, client presentations, and EY HRT assets related to operating model and service delivery.

• Experience in HR transformation, operating model design, HR shared services, GBS, or HR service delivery.
• Strong understanding of HR processes across the employee lifecycle.
• Experience designing target operating models, governance, service catalogs, RACI models, role charters, and service delivery frameworks.
• Familiarity with digital HR platforms such as SAP Success Factors, Service Now HRSD, Microsoft 365, case management, knowledge management, workflow, or employee portals.
• Strong workshop facilitation, process documentation, stakeholder management, and consulting communication skills.
• Ability to connect strategy, organization design, process design, technology enablement, and change management.
• Experience with large-scale transformation programs, public sector, regional operations, or multi-country HR models is preferred.

A transformation consultant who can help clients redesign the HR function rather than simply digitize existing processes.

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment and fuel your extraordinary talents through a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence?

To help create an equitable and inclusive experience during the recruitment process, please inform us about any disability-related adjustments or accommodations you may need.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multidisciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.