Human Resources Business Partner III

Dallas, TX

Full-Time

Salary + Bonus

MANAGEMENT:
Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

No Resume Required, On-site Interview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Grow your skill-sets or start a career with our rapidly expanding team. We are looking for an experienced human resource business partner to support and execute our people initiatives, provide excellent internal HR support, and improve HR processes. Candidates should be charismatic public speakers, friendly, creative, reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.

This is a full-time, on-site position requiring employees to report to one of our locations. We offer bonus opportunities, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and contests incentives.

To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

What does someone in this role do?

This role partners with team leaders to implement HR strategies focused on employee training, organizational effectiveness, workforce planning, and engagement. They will own programs across various HR processes, understanding business priorities and translating them into value-added work. The ideal candidate identifies problems and drives solutions.

Key Responsibilities:

• Provide general HR support in partnership with operations
• Collaborate with remote HR teams and managers on HR issues and initiatives
• Recommend effective HR strategies based on business goals
• Monitor employee engagement proactively, including remote interactions
• Respond to macro-economic and fiscal changes in the work environment
• Innovate HR solutions and improve processes
• Drive employee relations, retention, and reward programs
• Manage high-volume workload and multiple priorities
• Maintain excellent organizational and interpersonal skills

Are you a good fit?

Candidates should exhibit good business judgment, confidence, and flexibility. A fun, enthusiastic disposition and the ability to motivate diverse personalities are essential.

• 1+ years of HR business partner experience (may include operations)
• Some undergraduate education
• Exceptional interpersonal and communication skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• Knowledge of training tools and techniques
• Conflict resolution skills
• Time management and multi-tasking abilities
• Strong presentation skills
• Ability to thrive in a fast-paced environment
• Organizational and coordination skills
• Constructive feedback skills
• Prioritization and organization skills for meeting deadlines

Preferred Qualifications:

• Experience in military, government, or contact center environments
• Graduation from an accredited college or university
• SHRM-SCP or similar certification