Manager Talent Management

We're not in the wing business. We're in the flavor business. It's been our mission to Serve the World Flavor since we first opened in 1994, and we're just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else - our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

The Global Talent Management Manager is responsible for designing and leading enterprise-level talent programs that drive performance, succession planning, and internal mobility across the organization. This role ensures the organization has the right talent in the right roles - ready to grow and succeed - through a mix of strategic planning and operational excellence. The manager partners closely with HR, business leaders, and systems teams to reinforce a performance-driven, growth-oriented culture.

The ideal candidate will bring a forward-thinking approach, using AI tools and modern talent practices to improve program efficiency, data integrity, and execution speed.

• Lead enterprise-wide Talent Review and 9-box calibration processes
• Partner with HRBPs and business leaders to build and maintain succession plans for critical roles
• Define successor readiness criteria and monitor development progress of high-potential talent
• Integrate talent data into promotion planning and workforce decision-making processes

• Drive adoption and continuous improvement of programs such as monthly development meetings and the Performance Development Plan (PDP) framework
• Lead implementation of a 5-point performance rating scale and associated evaluation criteria
• Facilitate calibration sessions to promote fairness, consistency, and accountability
• Develop resources and tools to help managers assess and grow their teams effectively
• Refine goal-setting practices to tightly align with level-specific expectations, ensuring role clarity and driving better performance alignment across teams
• Introduce intentional feedback mechanisms that promote growth, alignment, and accountability across all levels of the organization
• Design and manage initiatives to identify, develop, and retain high-potential employees
• Collaborate with Learning & Development to align stretch assignments, mentorship, and coaching paths
• Measure and report on program outcomes, including retention and advancement metrics

• Support org design, role definition, and leveling in partnership with HR and functional leaders
• Contribute to workforce planning decisions (e.g., build vs. buy, internal mobility strategies)
• Maintain talent dashboards and provide insights to guide resource allocation and planning
• Leverage AI tools (e.g., ChatGPT Enterprise) to support calibration write-ups, feedback synthesis, and reporting
• Collaborate with People Analytics and HRIS teams to streamline systems and reduce manual effort
• Identify and advocate for technology solutions that improve talent decisions and manager effectiveness

• 6+ years of experience in Talent Management, Organizational Development, or HR Business Partnering
• Proven success leading performance management, calibration, or succession planning processes
• Strong analytical skills with experience…