Field Service Technician

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This range is provided by Quadient. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more.

$19.37/hr – $29.09/hr

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future‑focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

As a Field Service Technician, you'll represent our company at customer sites, ensuring smart locker equipment is expertly installed, maintained, and performing at its best. This role involves traveling to various locations to install, service, and upgrade smart locker equipment, while diagnosing and resolving technical issues to keep systems running smoothly. You'll also train customers on proper equipment use and maintenance, helping them maximize value from our products.

In addition to your technical skills, you'll serve as a trusted advisor—listening to customer needs, offering tailored solutions, and identifying opportunities to enhance their experience. Clear communication, effective documentation, and managing service tools and inventory are key to your success in this impactful role.

• Install, service, or upgrade equipment onsite at customer locations.
• Diagnose and troubleshoot technical issues, providing effective solutions.
• Collaborate with customers to understand requirements and offer technical recommendations.
• Provide training and guidance on product operation and maintenance.
• Perform routine maintenance and manage stock of replacement parts.
• Document technical issues for escalation and evaluate customer needs for additional products or services.

• High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair.
• 1-2 years of customer service experience, with strong communication skills for interacting with customers and teams.
• Ability to diagnose, repair equipment, and solve problems independently.
• Strong organizational skills, attention to detail, and adaptability to changing priorities.
• Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record.
• Capable of lifting or moving 55 lbs with or without accommodation.

• Flexible Work:
  Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning:
  Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community:
  Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards:
  Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing:
  Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient:
Our values define how we work as a team—Empowerment, Passion, Inspiration, and Community. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at

Quadient is an Equal Employment Opportunity

Employer:

We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Customer Service

Industries:
Software Development and IT Services and IT Consulting

Field Service Technician (Entry Level) – Denton / Ft. Worth / Irving / Arlington / Dallas / Keller / HEB / Grand Prairie, TX

Salary: $60,000.00–$70,000.00 (If applicable)

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