Program Director w​/Enterprise Content Management

This range is provided by Tech Mahindra. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

About Us:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer ‘experiences’ are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change.

Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That’s when truly connected experiences manifest. Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It’s time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses.

We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer‑centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We’re part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

Job Overview

We’re looking to hire a Program Director responsible for transitioning a very large multi‑million IT support engagement is tasked with leading and overseeing all aspects of the transition, ensuring alignment with business objectives, timely delivery, and budget compliance. This role demands excellence in team leadership, stakeholder management, strategic planning, and risk mitigation throughout the transformation process.

• Drive and oversee program‑wide transformation initiatives, ensuring outcomes meet organizational goals.
• Develop strategic plans, set goals for the transition, and manage dependencies and risks.
• Coordinate cross‑functional teams, including technical, operational, and support staff, to execute transition activities smoothly.
• Ensure effective communication and collaboration among stakeholders, keeping everyone informed on progress, health, and risk status.
• Oversee budgeting, resource allocation, and timeline management for successful engagement execution.

• Lead large group discussions, answer questions, and remedy complaints to support the transition process.
• Build strong teams through mentorship, transparent communication, and collaborative decision‑making.
• Identify, assess, and mitigate transition‑related risks, resolving bottlenecks proactively.
• Monitor program performance, prepare reports, and brief executive leadership on status and outcomes.
• Establish delivery practices, frameworks, and standard operating procedures tailored to large‑scale IT support transitions.

• Proven experience managing large IT support transitions, preferably involving multi‑million‑dollar engagements.
• Prior exposure with ECM (Enterprise Content Management) tools like Open Text, File.
• Experience with the Healthcare domain is must.
• Strong leadership, strategic thinking, and communication abilities to align diverse teams on shared goals.
• Expertise in project management methodologies, change management, and technical troubleshooting.
• Ability to work well under pressure and adapt to shifting priorities or evolving business needs.

• Bachelor’s degree in information technology, Computer…