Patient Engagement Associate

Overview

Who we are looking for...

A Patient Engagement Associate to complete patient satisfactions or CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys, asking consumers and patients to report on and evaluate their experiences with health care. Full-time and part-time positions available.

• A fast-paced, collaborative team-oriented environment that encourages everyone to bring their authentic self to work every day.
• Professional development for career growth and advancement
• Competitive compensation with full selection of benefits, including company-matching 401k contributions and 20 days of paid time off + holidays + birthdays

Axxess is the leading global technology platform, transforming how care is delivered in the home. Trusted by more than 9,000 organizations worldwide, its robust ecosystem empowers healthcare professionals to deliver exceptional care to more than 7 million patients. Its AI-powered solutions drive efficiency, reduce costs and help improve outcomes, while its commitment to compliance and security is backed by industry-leading certifications.

We bring life-changing technology to healthcare, impacting the way people work, learn, and grow their business. Our edge does not come from our technology, it comes from our people. We work as one team with a common goal to create shared success benefiting everyone. Axxess fosters a collaborative culture that fuels innovation and excellence and is recognized nationally as a “Best Place to Work.”

• Responsible for collecting data using various structured data collections methods including mail and telephone
• Demonstrate experience working with people in a professional and personable manner, soliciting information through phone and face-to-face interactions
• Capture and record data in the computer system requiring the ability to enter participant responses rapidly and accurately
• Collect accurate healthcare data for business benchmarking and enhancing industry knowledge and our customers' experience with our software products
• All other duties as assigned

• Bachelor's degree preferred
• Opportunity is open to college students currently working towards obtaining a bachelor degree
• The ability to be self-directed, work independently and meet data collection quotas and deadlines enthusiastically
• Previous customer service experience or call center experience with clear verbal communication skills
• Foreign language skills with fluency in Spanish, Vietnamese, Portuguese, Polish, Korean, Eastern Armenian, or Russian is a bonus
• Ability to work in the Dallas office as this is not a remote role

Axxess is an equal opportunity employer and drug-free workplace. All applicants must be authorized to work in and currently reside in the United States. We offer a competitive compensation package (DOE), benefits and growth opportunities for everyone who joins Axxess!

* NO AGENCIES OR THIRD PARTIES INQUIRIES PLEASE*

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