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Program Architect - Amazon Connect
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-02-16
Listing for:
Mastech Digital
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
Systems Engineer, Cloud Computing
Job Description & How to Apply Below
Position:
Program Architect – ‘Amazon Connect’
Duration: 6 Months with possible extension
We are hiring a senior Amazon Connect Principal Architect to drive cloud contact center transformation for enterprise customers. The role focuses on architecture, solution design, and migration from legacy platforms to CCaaS.
Core Technical Skills Needed- Amazon Connect call routing, multi-channel (voice/chat/sms/email) & telephony
- AWS backend services — Lambda, Step Functions, Event Bridge, API Gateway
- Conversational AI using Lex (IVR/voice bots) and automation use cases
- Analytics & QA with Contact Lens and enterprise reporting
- Integrations with CRM (Salesforce/Service Now) and WFM/WFO systems
- Migration experience from traditional contact centers (Avaya/Cisco/Genesys/Mitel)
- AWS security, IAM and enterprise compliance understanding
- Ability to size, scale and optimize AWS workloads
- 10–15+ years contact center domain experience
- 5+ years hands-on with Amazon Connect
- Background in enterprise migrations and modernization programs
- Strong customer-facing and consulting skills
- ✔ Capable of producing design documents and architecture artifacts (HLD/LLD)
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