Head of Professional Services

Who you are:

You have 10+ years of professional services experience with a developed expertise in implementation and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience.

If so, keep reading and apply today!

• Lead and mentor a growing team of project managers, implementation consultants, and professional services professionals ensuring their successful onboarding and autonomy in running customer implementations
• Represent Polly by conducting a handful of key strategic customer implementations on an ongoing basis
• Assist the sales organization in representing Polly’s Professional Services capabilities in sales cycles and in pricing, contracting discussions
• Accurately represent project portfolio status and risks to the rest of Polly; identify paths to keep projects moving forward per schedule and with high customer satisfaction
• Drive a spirit of continuous improvement within the Professional Services organization and throughout Polly to identify novel approaches to speeding customer time to value, improving processes, and increasing effectiveness
• Willing to lead large-scale, strategic implementations directly

• 10+ years of experience in Customer Implementations, with at least 5 years in a leadership role and 4+ years in B2B SaaS.
• Technical Acumen:
  Experience working with complex, highly technical products with the ability to translate customer needs to realized value. Must have adjacent experience working with 100% wallet share system (system of record)
• Scaling
  
  Experience:
  
  Proven track record in a key customer-implementation role during major scale-up phases (e.g., ARR growth from ~$10M → $50M+ → $100M+) and grew the customer base from fewer than 50 to 100 to 200 to 500 in a builder role.
• People Leadership & Development:
  Demonstrated ability to build, lead, manage, and inspire high-performing teams. Strong track record of mentoring and developing top talent into future leaders.
• Operator & Integrator:
  Brings operational rigor and an in-the-trenches leadership style, balancing vision with flawless execution.
• Efficiency & Execution:
  Embodies an 80/20 mindset with a proven ability to “build the rocket ship while flying it.”
• Systems Thinker:
  Recent examples of building scalable infrastructure, systematizing customer processes, optimizing tech stacks, implementing repeatable playbooks, and creating a unified customer experience.

• Technical aptitude; this is not a technical role, but a general understanding of SaaS-to-SaaS integration practices including APIs, XML is helpful
• Experience working with mortgage loan origination systems, mortgage point of sale systems
• Experience building and supporting a partner network of 3rd party implementers
• Ability to implement self-service implementation strategies

• We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
• We have an experienced leadership team that previously built large and impactful platforms
• Outstanding opportunity for professional growth and upward mobility
• Direct engagement with the decision makers and senior business leaders
• Competitive salaries
• 100% paid medical/vision/dental/disability/life insurance
• Flexible vacation
• Hybrid environment; 3x weekly in an innovation hub in Dallas

Polly has pioneered the next generation of mortgage capital markets technology with its cutting-edge, data-driven platform. Its enterprise-grade solutions, including the industry's only cloud-native, commercially scalable product, pricing, and eligibility (PPE) engine and first-of-its-kind Polly™ AI platform, empower the nation's top banks, credit unions, and mortgage lenders to increase profitability, automate workflows, and revolutionize the loan officer and broker experiences. As a mortgage technology trailblazer, Polly is committed to driving meaningful value and ROI through best-in-class innovation that enables…