Senior ServiceNow Developer

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Senior Service Now Developer (10+ Years of Experience)

Position Title: Senior Service Now Developer

Location: Dallas TX (Hybrid)

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Job Summary

We are seeking a highly skilled and experienced Senior Service Now Developer to lead the design, implementation, and optimization of our Service Now platform. The ideal candidate will possess in-depth expertise in CMDB management
, MID Server configuration
, ITOM (IT Operations Management),
API development
, and advanced configurations like mTLS and Software Bill of Material (SBOM) modeling
. This role also involves creating and deploying custom health dashboards and optimizing out-of-the-box dashboards to enhance operational insights and business outcomes.

• Service Now Platform Development & Administration
  • Architect, configure, and manage the Service Now CMDB for effective asset and service tracking.
  • Deploy and maintain MID Servers to enable robust system integrations and data aggregation.
  • Drive ITOM implementations, including Discovery, Event Management, and Service Mapping.
• Dashboards and Monitoring Solutions
  • Develop and deploy custom health dashboards tailored to customer and organizational requirements.
  • Enhance and maintain out-of-the-box dashboards for better data visualization and reporting.
• Integration and API Development
  • Design and implement secure APIs (REST/SOAP) for seamless system integrations.
  • Ensure compliance with security protocols, including mTLS configuration for secure data communications.
• Advanced Configuration and Customization
  • Model Software Bill of Materials (SBOM) for effective software asset tracking and compliance.
  • Implement advanced ITOM solutions to optimize service delivery and monitoring.
• Stakeholder Collaboration
  • Work closely with business and IT stakeholders to gather requirements and translate them into scalable technical solutions.
  • Provide leadership and mentorship to junior developers and administrators.
• Documentation and Best Practices
  • Maintain detailed documentation for configurations, workflows, integrations, and customizations.
  • Adhere to and promote best practices for change management and system governance.

• 8+ years of hands‑on experience with Service Now development and administration.
• Deep expertise in configuring and managing the Service Now CMDB, including integrations and best practices.
• Proven track record in configuring MID Servers for data collection and integration tasks.
• Extensive experience with ITOM modules, including Discovery, Service Mapping, and Event Management.
• Advanced proficiency in creating and optimizing custom and out-of-the-box dashboards for monitoring and reporting.
• Strong experience with API development and integration using REST/SOAP frameworks.
• Expertise in mTLS configuration for secure communications.
• Experience with Software Bill of Material (SBOM) modeling and its applications.
• Strong scripting skills in JavaScript, Power Shell, or Python.
• Familiarity with ITIL processes and their implementation in Service Now.

• Service Now certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Application Developer, or ITOM Specialist).
• Experience with advanced ITOM use cases such as anomaly detection and AIOps integrations.
• Understanding of Dev Ops practices and CI/CD pipeline integration.
• Familiarity with cloud technologies and their integration with Service Now.

• Mid‑Senior level

• Full-time

• Engineering and Information Technology

• IT Services and IT Consulting

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