Principal Product Support Engineer, Level 4; Clearance Required - Secret), Oklahoma, Dallas

Position: Principal Product Support Engineer, Level 4 (Clearance Required - Secret), Oklahoma, Dallas or [...]
* Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies. After issues have escalated past level 3 support.
* Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes).
* Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues and develop critical patches and product enhancements.
* Analyze, identify, and architect solutions for recurring or complex customer issues, ensuring permanent resolution and knowledge transfer.
* Mentor and guide technical support engineers, sharing expertise and ensuring best practices are followed across teams.
* Work closely with federal customer stakeholders to understand business needs, translate requirements, and deliver innovative technical solutions. This is a customer facing role.
* Engage regularly with product management, engineering, and BU teams to influence and prioritize product fixes, enhancements, and updates.
* Bachelor’s degree in a technical field or equivalent experience demonstrating advanced expertise.
* US. Citizenship with active Secret clearance.
* Industry-recognized certifications, including
* CompTIA Security+ (or higher, such as CASP or CISSP).
* Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect).
* 10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas, with a proven record of resolving deeply technical issues and leading support for federal customers.
* Advanced knowledge of cloud-native technologies, containerization, and serverless architectures.
* Deep expertise in networking (VPCs, routing, load balancing, security protocols).
* Strong understanding of data management, including relational and No

SQL databases, data warehousing, and analytics.
* Extensive experience with VMware ESX and designing virtual infrastructures.
* Proven success managing compliance and achieving audit readiness for federal programs.
* Demonstrated ability to lead technical improvement initiatives and root cause analysis in mission-critical environments.
* Exceptional written and verbal communication skills, able to convey complex information clearly to technical and non-technical audiences.

The expected salary/wage range for a U.S.

-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered.

Information about employee benefits offered can be found at .HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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** Hewlett Packard Enterprise
** Technology innovation that fosters business transformation.

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
** COVID Policy
** The health and safety of our team members, customers and partners is paramount ordingly,  be fully vaccinated against COVID-19 by the employment start date where permitted by law. Exemptions based on medical, religious or other grounds will be processed and approved in accordance with…