Order Management Specialist; Night Shift

Overview

Perform troubleshooting on all insurance claims and other order types and assist to identify and execute various enhancements to all order management processes. Ensure compliance with all company and business policies and administer all and ensure appropriate order flow.

This is an onsite role in our Irving TX facility with a schedule of Monday - Thursday, 5.30PM – 4AM.

• This is a highly technical job, where understanding of order flow, process flow and above average knowledge of the operating system is crucial for successful performance
• Manage all communication with Materials, Operations and Fulfillment centers in order to satisfy and process all insurance orders and timely shipment of devices within SLA.
• Using current warehouse management system (Oracle) to modify, migrate and push orders using technical knowledge in order to facilitate order flow until shipment.
• Verify all order lines and prepare reports on a daily basis and manage all shipment and respond to inquiries about order status and resolve all order issues
• Monitor and evaluate all order issues and resolve using available tools
• Work in tandem with Purchasing department to resolve escalations for claims which can’t be satisfied based on current stock availability
• Using available tools, generate multiple reports to send priority and urgency to other departments, e.g., priorities needed to satisfy backorders, receiving daily priorities, and kitting priorities
• Technical research for current claims needing migration of existing models and execute those migrations to satisfy claims within SLA
• Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs
• Ensure FIFO is followed to satisfy older claims
• Depending on program and customer, additional research will be needed to move orders from Entered status into Booked status, allowing orders to cascade within the system
• Create feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders
• Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfill and troubleshoot orders
• Other duties as assigned

• High School Diploma or equivalent. BS/BA in a technical field preferred
• 2+ years of distribution and logistics background
• MS Excel proficiency to manage large amounts of data
• MS Word proficiency to create basic documents and reports
• Good communication skills to interact and influence others

• Oracle experience a plus
• Experience in inventory control, material management/movement of more than 2 years desired

• Occasional bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery
• Regularly sit at a desk and operate standard office equipment such as a computer and phone
• Occasionally stand, walk, lift, carry and/or move up to 40 pounds
• Specific vision abilities required include close vision and the ability to adjust focus
• Ability to talk and hear
• Use of hands and fingers to handle or feel objects, tools, or controls; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

$19.08 - $30.53

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed, then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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Equal Opportunity Statement

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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