Information Technology Help Desk

Senior Recruiter – IT Helpdesk (International Recruiting – North America & APAC)

Direct message the job poster from GTN Technical Staffing

Onsite, Downtown Dallas. Multi-year contract on a W2 with full medical, dental, and vision benefits. No sponsorship at this time.

• Provide technical assistance with computer software
• Resolve issues for clients via phone or electronically
• Recommend hardware and/or software improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and AD
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users
• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
• Be able to work overtime when requested or necessary, rotating shifts (including the night shift)
• Be able to multitask and prioritize many different projects, supporting multiple sites

• Previous experience in IT, customer service, or other related fields
• Bachelor's Degree
• 6+ Months of IT software support experience
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Teachable
• Able to hit the ground running
• Able to pass a background check/drug test prior to starting

• Associate

• Contract

• Information Technology

• Information Services

• Vision insurance
• Medical insurance
• 401(k)