Microsoft Dynamics AdministratorEngineer

Job Description

We are looking for a talented and motivated Microsoft Dynamics Administrator/Engineer to join our team.

As part of our team, you will support and optimize our Microsoft Dynamics 365 platform as part of the Information Technology department, including Customer Service, Project Operations, Sales, and Marketing modules—which is central to our company’s CRM and Dev Ops integration. This hands-on role offers future career growth, with opportunities to expand responsibilities and mentor junior team members as the business evolves.

• Design, configure, customize, and manage Dynamics 365 modules (Customer Service, Project Operations, Sales, Marketing, and customer-facing self-service portals) to align with business processes and requirements, and ensuring optimal performance, security, and availability.
• Identify opportunities for system automation to drive efficiency and effectiveness. Examples:
  Proficiency with Power Automate and workflows in Dynamics.
• Monitor system-wide performance, and guarantee data integrity.
• Implement updates, patches, and new functionalities to all modules while thoroughly test system modifications and updates across all modules before implementation.
• Oversee data integrity, perform data migrations, and ensure compliance with data governance policies. This includes both data native to Dynamics and data imported from other systems.
• Build analytic reports and dashboards for all modules.
• Collaborate with other business units to capture module-specific requirements and process improvements.
• Stay abreast of Microsoft Dynamics updates, best practices, and industry trends to optimize platform utilization.
• Generate and maintain documentation and guides for each module to ensure a seamless user experience.
• Offer technical support to end-users, troubleshooting and resolving issues promptly across all modules.
• Engage in relevant training sessions and workshops to continually enhance your skills with Microsoft Dynamics and its specific modules.
• Regularly seek feedback from end-users of each module to understand areas of improvement for system functionality and use experience.

• Demonstrates expertise in designing, developing, and optimizing customer service portals using Power Apps Portals in conjunction with our development team. Areas include configuring web pages, forms, and workflows, integrating with other Microsoft Power Platform tools and external systems, and ensuring data consistency, real-time updates, and ongoing support for end-users.
• Develop and manage integrations between Dynamics 365 and other systems using APIs, connectors, and middleware. Examples:
  Integration with Azure Dev Ops and data integration with our system.
• Manage the ALM components of source controlling, via Git, Dynamics solutions via Azure Dev Ops and deployments with managed pipelines.
• Possess a fundamental understanding of JavaScript to address scenarios where alternative methods are not feasible.

• Bachelor’s degree or certifications in Dynamics 365
• Existing experience with Dynamics 365 administration and implementation
• Strong understanding of Dynamics 365 architecture, modules, and functionalities.
• Proficiency in customization, configuration, and integration of Dynamics 365.
• Experience with project management methodologies and tools.
• Excellent problem-solving, analytical and communication skills.
• Ability to work independently and as part of a team

Location: Our office is in North Dallas. This position is HYBRID remote; applicants should live or be willing to relocate to the Dallas-Fort Worth area. Typical in-office presence is 3 days a week or as needed.

Exponent

HR is an equal opportunity employer committed to being an inclusive work environment and does not discriminate upon the bases of race, national origin, gender, gender identity, disability, age, sexual orientation, protected veteran status, or other legally protected statuses.

Exponent

HR is a mid-sized family business located in the North Dallas area that provides its clients a human capital management platform to assist with the management of their day-to-day HR, benefits, and payroll functions. We are a close-knit group with many having worked together for over ten years. We offer our full-time employees competitive paid leave and benefit plans including medical, dental, vision, basic life insurance, and 401(k) with an employer match.

Exponent

HR is an equal opportunity employer committed to being an inclusive work environment and does not discriminate upon the bases of race, national origin, gender, gender identity, disability, age, sexual orientation, protected veteran status, or other legally protected statuses.