FIS Quantum​/Echos Production Support

Full-Time

Job Description:

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum, FIS Echos, and SWIFT systems, with a focus on integration with Oracle Fusion. Intercompany, General Ledger and Cash Management. This role requires both financial systems expertise and technical troubleshooting capabilities to ensure seamless treasury operations.

Provide end‑to‑end support for FIS Quantum and Echos treasury management systems.

Maintain static data within the Quantum environment to ensure system integrity.

Troubleshoot, fix, and author Enterprise Workflow Framework (EWF) in Quantum including reports and action‑based triggers.

Identify and resolve interface issues with bank statements and cashflows.

Configure, troubleshoot, and fix Cash Xplorer functionality.

Support core treasury processes including In‑House Banking (IHB), Cash forecasting, and Intercompany Settlement.

Learn internal systems to provide comprehensive end‑to‑end support to users.

Receive, analyze, and prioritize related support tickets.

Provide timely solutions to users.

Document resolution steps and knowledge base articles.

Support system upgrades and patches.

Monitor system performance and recommend improvements.

Apply strong Oracle/SQL Server database expertise to maintain system performance.

Author and optimize SQL queries for data extraction and reporting.

Apply working knowledge of the Quantum data model to troubleshoot complex issues.

Work with Golden Gate and Data pipelines technologies for data integration.

Support integration points between FIS systems and Oracle Fusion AGIS/GL