Director, Technical Operations

About the Role

The world's most critical and most at-risk business applications have been neglected for far too long. Onapsis eliminates this blind spot by delivering cybersecurity solutions purpose-built for business-critical applications. Our customers rely on Onapsis to protect complex SAP and business application environments deployed across cloud, hybrid, and on-premise infrastructures.

As Onapsis scales its SaaS platforms while continuing to support a broad on-premise product catalog, Technical Operations is evolving into a platform-level production and release organization. We are seeking a Director of Technical Operations to own the reliability, security, tooling, and operational maturity of all production and customer-facing operational services.

Summary of the Role

The Director of Technical Operations owns end-to-end operational responsibility for Onapsis' SaaS platforms and on-premise product catalog. This role leads Dev Ops, Dev Sec Ops , SRE, Cloud Engineering, internal tooling and automation, release management, and shared operational services.

This leader defines how software is built, released, secured, deployed, and operated across cloud and customer-hosted environments, ensuring consistency, reliability, and scalability while respecting product boundaries and customer infrastructure ownership.

Key Responsibilities

* Own full production environment operations across SaaS platforms, including availability, performance, reliability, security, and cost efficiency.

* Own operational services, tooling, and release processes that support the on-premise product catalog, including build systems, release pipelines, update mechanisms, and deployment automation.

* Lead and scale teams across Dev Ops, Dev Sec Ops , SRE, Cloud Engineering, release management, and internal tooling/automation.

* Define and operate CI/CD, infrastructure-as-code, and release management standards to ensure safe, repeatable, and auditable deployments across SaaS and on-prem products.

* Establish SRE practices including SLOs/SLIs, error budgets, incident response, post-incident reviews, and operational readiness reviews.

* Partner with Product Engineering to define clear boundaries between development ownership and production operations, including escalation, on-call, and handoff models.

* Own operational tooling strategy, including observability, logging, alerting, tracing, automation frameworks, and developer productivity tooling.

* Drive automation and self-service capabilities that reduce manual operations, improve reliability, and lower cost-to-serve across all delivery models.

* Lead incident response for production issues, ensuring effective coordination with Technical Support, Engineering, Security, and executive stakeholders.

* Ensure Dev Sec Ops  practices are embedded throughout the delivery lifecycle, including vulnerability management, secrets handling, access control, and compliance controls.

* Own release governance, change management, and environment hygiene across all production and customer-facing environments.

* Manage operational budgets, vendor and tooling selection, cloud cost optimization, and investment planning.

* Advise executive leadership on platform risk, reliability trends, operational maturity, and scaling constraints using data-driven insights.

Competencies and Expertise

* Production Systems Ownership:
Deep experience operating enterprise-grade SaaS platforms and on-prem software at scale.

* Dev Ops, SRE & Release Engineering:
Strong foundations in CI/CD, infrastructure-as-code, SRE practices, and multi-model release strategies.

* Dev Sec Ops  Leadership:
Proven ability to embed security and compliance controls into pipelines, infrastructure, and runtime environments.

* Tooling & Automation:
Experience building internal platforms, automation frameworks, and shared services that support engineering and support teams.

* Cloud & Hybrid Architecture:
Hands-on familiarity with cloud platforms (AWS, GCP, Azure), networking, identity, and hybrid deployment models.

* Cross-Functional Leadership:
Ability to operate cleanly at the intersection of Engineering, Support, Security, and IT.

* People & Org Design:
Experience scaling global teams, developing senior technical leaders, and operating sustainable on-call and escalation models.

* Executive Communication:
Comfortable presenting operational risk, reliability posture, and investment tradeoffs to senior leadership.

Required Experience and Qualifications

* Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.

* 10+ years of experience in Technical Operations, Dev Ops, SRE, or Cloud Engineering, including leadership of multi-team organizations.

* Experience operating production systems for enterprise software deployed in cloud and customer-managed on-prem environments.

* Proven track record of improving reliability, security, and operational maturity at scale.

* Experience partnering closely with Product Engineering and Technical…