Manager, Product Technology

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e-commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.

The Manager, Product Technology (Helix) leads product strategy, roadmap execution, & ongoing optimization for the Vision

X platform—Helix’s is a next‑generation digital solution that elevates how consumers & eye care partners (ECPs) engage with technology across the vision care ecosystem.

This role ensures Vision

X drives measurable impact in traffic, engagement, conversion, & partner adoption across North America. The Manager, Product partners closely with Engineering, Data, Design, Customer Success, Sales, & global digital teams to deliver high‑quality, scalable experiences that support Helix’s transformation into an integrated SaaS & digital solutions business.

• Define product goals that align with Helix’s commercial strategy & Vision
  
  X platform roadmap.
• Own platform outcomes including consumer engagement, lead quality, conversion, & ECP adoption.
• Establish KPI baselines & quarterly performance targets; report progress to Helix leadership.

• Map & optimize experiences for both consumers & ECP users across the digital journey.
• Drive continuous improvement across search, selection, scheduling, & care pathways.
• Champion accessibility, privacy‑by‑design, & product quality standards within Helix.

• Maintain & communicate a transparent roadmap covering feature enhancements, integrations, & market rollouts.
• Translate strategy into well‑scoped product requirements & acceptance criteria.
• Prioritize the backlog using structured scoring (ICE, RICE, or similar methodologies).
• Lead discovery research, usability studies, & A/B testing to validate hypotheses.
• Partner with Data teams to define tracking, dashboards, & event taxonomy.
• Analyze adoption trends & user behavior; propose evidence‑based improvements.

• Develop onboarding pathways, training materials, & feature communication for ECPs.
• Collaborate with Customer Success & Sales to drive platform utilization & value realization.
• Provide product content for marketing, GTM briefs, release notes, & partner communications.

• Align with Design, Engineering, Data, Legal, Compliance, Cybersecurity, & IT on platform readiness.
• Ensure effective coordination between Helix product teams & global product counterparts when needed.

• Scaling a digital platform within a hybrid SaaS & legacy ecosystem.
• Accelerating ECP adoption during a period of transformation & integration.

• 3+ years of Product Management experience with digital, SaaS, or consumer‑facing web/mobile products.
• Experience with CRM/CMS systems, platform integrations, & digital experience optimization.
• Bachelor’s degree in Business, Marketing, IT, or related field.

• Experience in healthcare, retail technology, medical technology, or digital partner ecosystems.
• Background working with global product teams & multi‑market releases.

This posting is for an existing vacancy within our business. Employee pay is determined by…