NOC Engineer – IP​/Fiber​/PLTE

We are seeking an experienced Service Analyst (NOC) to join our Dallas-based Network Operations Center team. This role provides Tier 1 and Tier 2 monitoring and real-time support for a diverse customer base, including enterprise network providers, utilities, and organizations operating both modern and legacy network environments.

This is an onsite position based in Dallas, Texas
.

• Monitor network systems across IP, fiber, and Private LTE (PLTE) environments using monitoring tools and alarms
• Identify, troubleshoot, and escalate network outages or performance degradation across wired and wireless networks
• Open, manage, and update incident tickets while meeting SLA requirements
• Perform initial triage and basic root cause analysis
• Communicate outages, status updates, and resolutions clearly to customers, vendors, and internal teams
• Coordinate with Tier 2/3 teams, RF engineers, and vendors during incidents
• Document incidents, resolutions, and post-incident reports
• Support scheduled maintenance and occasional after-hours work as required

Candidates must have previous hands-on experience with:

• Network monitoring in IP, fiber, and wireless environments
• Incident management and escalation workflows
• Ticketing systems and SLA-driven support environments

• Basic understanding of LTE/5G architecture (eNodeB, core concepts)
• Ability to recognize PLTE-related alarms and service impacts
• Experience with network monitoring tools (e.g., Altiplano, NSP, Manta Ray, or similar platforms)
• Experience with ticketing systems (Service Now, Remedy, or equivalent)
• Understanding of SLAs, escalation procedures, and incident management.

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes.

We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!