Vice President of User Experience

Overview

We are seeking a transformative Vice President of UX Design to build, mature, and scale a modern design organization s leader will elevate customer experience, develop a strong pipeline of UX managers and directors, and drive design excellence across a complex product ecosystem.

A defining responsibility for this role is integrating AI-driven experience capabilities at scale—including workflow intelligence, predictive guidance, design tooling automation, and cross-platform consistency—while ensuring ethical, responsible use of AI in healthcare contexts.

This VP will bring modern UX practice, leadership development, design system scale, and AI-driven experience design together into a single strategic vision.

• Build a modern UX organization from a low-maturity foundation into a strategic, user-centered practice.
• Raise UX literacy across Product and Engineering with a focus on the value and potential of AI-enhanced experiences.
• Shift teams toward outcome-driven, customer-centric thinking supported by research and AI insights.
• Create a long-term experience vision that incorporates modernization, design system unification, and intelligent workflows.

• Develop directors, managers, and high-potential ICs into strategic design leaders with strong AI and systems-thinking capabilities.
• Build a robust talent strategy including leadership competencies, leveling frameworks, and mentorship.
• Equip leaders to run autonomous, high-performing teams with deep understanding of AI-augmented design workflows.
• Grow a sustainable leadership pipeline capable of scaling UX impact across a complex product ecosystem.

• Mature UX processes across discovery, research, accessibility, design reviews, and workflow mapping.
• Establish Design Ops to support scalable processes, AI-enabled design tools, documentation, and cross-functional predictability.
• Establish an ongoing research program that incorporates qualitative insights, behavioral analytics, and AI-generated signals.
• Ensure research and AI-derived insights inform roadmap prioritization and modernization strategy.

• Lead the creation and governance of a unified design system scaled across web, mobile, and emerging product surfaces.
• Ensure design system components support AI-driven interactions, adaptive interfaces, and context-aware workflows.
• Partner with Engineering to align system tokens and components with code, including AI-powered behaviors or micro-interactions.
• Build adoption, tooling, governance, and release cycles that enable system growth alongside product modernization.

• Define HCHB’s UX vision for AI-assisted, predictive, and automated user experiences.
• Identify where AI can reduce clinician cognitive burden, shorten workflows, or automate repetitive tasks.
• Introduce AI-driven UX patterns into the design system while ensuring ethical, explainable, auditable, and health-compliant guidelines.
• Collaborate with Product, Engineering, and Data Science to embed AI into core user experiences—not as bolt-on features.
• Shape cross-functional alignment around responsible AI design principles, transparency, and user trust.

• 12+ years in high level UX or Product Design positions, including leadership in low-maturity or transforming organizations.
• Proven ability to grow managers, directors, and senior ICs into strategic leaders.
• Strong experience building and scaling multi-platform design systems in enterprise applications.
• Direct experience designing AI-enabled experiences and responsibly integrating AI into complex products.
• Skilled in modern UX research, data-driven design, accessibility, workflow optimization, and design strategy.
• Strong cross-functional leadership with Product, Engineering, and Data Science.

• Experience in healthcare, enterprise SaaS, or regulated industries.
• Experience with generative AI, LLM-powered features, predictive UX, and intelligent workflow design.
• Familiarity with responsible AI…