Quality Engineer

Overview

This Is How We Fly
At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

As a Quality Engineer, you will be responsible for defining and executing the quality strategy across JSX’s digital ecosystem, including , mobile applications, and supporting services. You’ll design, build, and maintain automated test frameworks, ensure strong test coverage across critical guest journeys, and collaborate cross-functionally to ship high-quality features r work will directly impact reliability, safety, and trust across the Customer experience.

This role is based at JSX Headquarters in Dallas, TX with a hybrid schedule requiring four (4) days per week in office. This role is not eligible for remote work.

Your day will be hands-on and highly collaborative, focused on ensuring quality is built into every stage of the development lifecycle.

Additional responsibilities include:

• Owning end-to-end QA for features spanning booking, check-in, payments, loyalty (Club JSX), and customer service workflows.
• Designing and implementing automated UI and API tests using Selenium/Web Driver and complementary tools.
• Building and maintaining scalable automation frameworks with strong reporting, configuration, and CI/CD integration.
• Creating test plans and traceability from requirements through release sign-off and Definition of Done.
• Expanding coverage across smoke, regression, cross-browser/device, accessibility, and negative test scenarios.
• Partnering with engineers early to define acceptance criteria, improve testability, and shift quality left.
• Validating analytics events and critical backend calculations related to fares, fees, and loyalty.
• Coordinating UAT with internal stakeholders and operational teams, including defect triage and go/no-go decisions.
• Managing test environments and test data while ensuring safe handling of sensitive information.
• Reporting on quality health metrics including coverage, flakiness, defect escape rate, and release readiness.

• High Impact Work:
  Your automation and quality strategy directly influence guest trust and platform reliability.
• Modern Tech Stack:
  Work with contemporary tools, CI/CD pipelines, and analytics platforms.
• Strong Partnerships:
  Collaborate closely with Product, Design, Engineering, and Customer Experience teams.
• Room to Grow:
  Help shape how quality engineering scales at a fast-growing airline.

We’re Looking For Someone Who Is

• Quality-Driven:
  You hold a high bar for reliability, usability, and correctness.
• Technically Strong:
  You’re comfortable testing across UI, API, and services and debugging complex issues.
• Analytical:
  You use data and metrics to guide quality decisions and prioritize risk.
• Collaborative:
  You communicate clearly and partner effectively across disciplines.
• Detail-Oriented:
  You think through edge cases, failure modes, and real-world guest behavior.
• Entrepreneurial:
  You take ownership, act decisively, and continually seek to improve.

• 3–6 years of experience in QA or Quality Engineering with at least 2 years focused on test automation.
• Proficiency in Java or JavaScript/Type Script for automation frameworks.
• Solid grasp of QA methodologies: test design techniques, boundary/value analysis, risk-based testing, and regression strategy.
• Experience integrating automation into CI/CD, including parallel runs, tagged suites (smoke/regression), and artifact ed reports.
• Comfort testing APIs, web UIs, and (ideally) mobile; able to debug across front end, API, and logs.
• Familiarity with security, privacy, and compliance best practices (PII, PCI, SOC
  2) and accessibility (WCAG).
• Strong communication skills; able to translate business flows (booking, check-in, loyalty) into concise, maintainable tests.

• Airline/Travel domain experience (PSS, ancillaries,…