Network Service Engineer III - Dallas, TX

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS:
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

As a Network Operations Tier 2 team member, reporting to the Manager of Equinix Global Network Operations, you will be a technology leader ensuring the reliability and security of our strategic network platforms. These platforms include but are not limited to Cisco/Juniper LAN/WAN, Palo Alto Firewalls, Mist and Meraki Access Points and F5 load balancers. In this role, you will strategically focus on Equinix’s WIFI technology platforms but also be able to provide support to our other platforms on an as needed basis.

You will provide second level support of break/fix, service requests, observability improvement, documentation/reporting, capacity management, and provide critical feedback to Engineering and Architecture teams. You will collaborate closely with Engineering, Architecture, Infosec and App Dev teams to drive performance optimization, implement best practices, and ensure a secure environment. In addition, act as SME for Solar Winds and other monitoring tools.

• Monitor and ensure network uptime and SLA compliance for the global network
• Participate in infrastructure projects
• Provide network on-site support as required
• Maintain, monitor and support enterprise network operations
• Act as the second line of support for Network issues and escalation for lower Tier
• High and low severity tickets (Incidents, Requests, Problems) triage, troubleshooting, resolution and escalation
• Identification and proactive problem management
• Resolve internal customer issues and work closely with customers and vendors until resolution
• Perform level 2 network support such as configuring switches, routers, and other network devices
• Perform advanced troubleshooting and health checks, configuration modification, and upgrades
• Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure
• Lead configuration of Solar Winds and other tools for network operations/monitoring
• Follow network configuration and design principles
• Support processes and procedures automation for network operations
• Document and publish approved KB articles, work instructions and procedures for internal reference
• Willing to work in multi-national team and 8x5 operation in the follow the sun model
• Participate in the periodic weekend on-call and ad-hoc weekend or after hours activities

• High School/GED (Minimum Education Required)
• Bachelor's degree or equivalent combination of education and related work experience
• Proven experience as a Network Operations T2 team member or in a similar role, with strong focus on WIFI infrastructure and observability
• Industry knowledge and hands on experience of Service Now and ITIL process to understand Incidents, Requests, Problems & Change processes
• Hands on experience in troubleshooting complex wireless networks (standards, security, radio placement, etc). Cisco Meraki and Juniper MIST
• Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations) and OSI layers
• Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN,…