Network Operations Center Engineer

Shift: Day Shift or Night Shift (candidates may choose either)

We are seeking experienced Service Analysts (NOC) to join the Dallas team. This role is onsite only.

• Monitor network systems (IP, fiber, Private LTE) using monitoring tools and alarms.
• Identify, troubleshoot, and escape outages or performance issues across wired and wireless networks.
• Open, manage, and update incident tickets within SLA requirements.
• Perform initial triage and basic root cause analysis.
• Communicate outages and updates clearly to customers, vendors, and internal teams.
• Coordinate with Tier 2/3 teams, RF engineers, and vendors during incidents.
• Document incidents, resolutions, and post-incident reports.
• Support scheduled maintenance and after-hours work as required.

• Previous experience in NOC operations or network monitoring.
• Strong communication, attention to detail, and ability to work under pressure.
• Customer-focused mindset and team collaboration skills.

• Knowledge of Private LTE (PLTE) fundamentals and LTE/5G basics.
• Familiarity with network monitoring tools (Altiplano, Manta Ray, NSP, etc.)
• Experience with ticketing systems (Service Now, Remedy, etc.).
• Understanding of SLAs and escalation procedures.

The Dallas NOC team provides 24x7 Tier 1 and Tier 2 monitoring and RTS support for diverse client base, including major US enterprise fiber providers, utilities, and other customers requiring multi-vendor support.