Senior ServiceNow Architect

REMOTE ROLE with 20%-30% travel (expenses will be reimbursed at actuals by TCS)

As a Service Now Solution Architect, you will play a key role in designing and guiding the implementation of complex Service Now solutions across multiple platforms and modules. You will leverage your deep knowledge of Service Now capabilities and best practices to architect robust solutions that drive business value, improve operational efficiency, and ensure alignment with client needs.

Must Have skills- ITSM, ITOM- CMDB, Service Mapping, CSDM, or ITAM (HAM/SAM)

• Solution Architecture:
  Lead the design and implementation of end-to-end Service Now solutions including ITSM, ITOM- CMDB, Service Mapping, CSDM, HAM/SAM and other Service Now applications.
• Strategic Planning:
  Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for Service Now implementations.
• Customization & Configuration:
  Oversee the customization and configuration of Service Now modules, ensuring best practices and scalability.
• Integration Design:
  Architect integrations between Service Now and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship:
  Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization:
  Identify opportunities to optimize Service Now environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security:
  Establish governance processes to ensure the integrity, security, and compliance of Service Now environments, including the proper management of data, access control, and system configurations.
• Client Engagement:
  Act as a subject matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.
• Documentation:
  Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements:
  Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.
• ITSM:
  Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in Service Now
• ITOM:
  Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
• CMDB Management:
  Experience with CMDB design, architecture and implementations with a fair understanding of Service Now CMDB model and extensions.
• ITAM:
  Experience in implementing HAM or SAM processes in Service Now platform.
• Hands‑on development to include creation, configuration and customization of patterns, Discovery schedules, probes, sensors and event rules.
• Integration:
  Hands‑on experience with integrating Service Now with other CMDB tools and enterprise monitoring systems.
• App Engine:
  Expertise in custom module implementations.
• Workflow administration, Service Now Reporting, Form/UI configurations, Notifications, data imports, custom scripting.
• Experience in identifying opportunities for process automation and optimization using advanced Service Now features.