Director, ServiceNow - Technical Consulting

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If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a technical Director to join our Service Now Consulting practice.

• Lead Service Now client implementations including multiple work streams from initial planning, requirements design, development, testing, implementation, and post engagement support.
• Provide strategic architectural vision for Service Now implementations that align with client needs, business goals, and industry standards.
• Utilize deep technical knowledge of Service Now capabilities and stay up-to-date with platform enhancements and updates.
• Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
• Provide guidance, training, and mentorship to team members and clients on Service Now operations, upgrades, and development.
• Lead business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries.
• Oversee the management and development of specific solution areas within the Service Now platform, ensuring they meet evolving client needs and market demands.
• Manage engagements according to KPMGs financial/cost management policies.
• Oversee and mentor a high-performing team, fostering continuous learning and collaboration; champion the ongoing evaluation and improvement of systems and processes to maximize efficiency and effectiveness.
• Maintain key customer relationships and cross sell other KPMG service offerings as well as maintaining satisfaction and good standing.
• Build strong internal networks within KPMG to leverage firm-wide capabilities for client solutions.

• Minimum eight years of recent experience in Service Now technology consulting; experience leading and managing systems integration projects, ensuring alignment with strategic objectives and delivering high-quality results.
• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA) certifications preferred.
• Bachelor's degree from an accredited college/university in an appropriate field.
• Verified success in leading five (5) or more Service Now projects, ensuring alignment with strategic objectives and delivering high-quality results.
• Excellent analytical, data analysis and presentation skills; excellent problem-solving abilities and strategic thinking; ability to present complex technical information to diverse audiences, including executives.
• Travel as needed.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

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