Junior Implementation & Support Engineer; OT Cybersecurity

Junior Implementation & Support Engineer (OT Cybersecurity) – US

Do you want to jumpstart your career in cybersecurity while working hands‑on with global customers and real‑world industrial systems? Then this role could be the perfect match for you.

We’re looking for a customer‑oriented Junior Implementation & Support Engineer to join Secomea’s US Customer Services team. This is a hybrid role
, combining paid customer implementations with technical support responsibilities
, giving you broad exposure to both customer projects and daily operations.

The role is designed as a shared resource:

• Approximately 50% focused on customer implementation and professional services
• Approximately 50% focused on technical support, working closely with our global support organization

Over time, and as the US organization scales, the role may evolve toward a stronger implementation focus.

You will help customers successfully deploy and adopt Secomea’s solutions as part of paid implementation projects. Your tasks will include:

• Configuring secure remote access solutions, Azure AD integrations, and network setups
• Advising customers on best practices for OT remote access, identity management, and cybersecurity
• Supporting customers during onboarding and implementation phases
• Collaborating with Secomea R&D and technology partners on configuration and troubleshooting
• Ensuring proper documentation of customer setups and implementation outcomes

You will work closely with the global implementation team on customer projects and knowledge sharing.

As part of the support function, you will contribute to delivering a high‑quality and structured support experience for Secomea customers:

• Handling customer cases via our ITSM system and live communication
• Troubleshooting technical issues related to networking, connectivity, and system configuration
• Acting as 2nd‑level support and escalating complex cases according to internal guidelines
• Working according to established ITIL‑based support processes, ensuring consistent case handling, documentation, and escalation
• Contributing to internal documentation, knowledge base articles, and best practices
• Collaborating closely with Support, Operations, and Platform teams

This role does not include 24/7 on‑call duty.

You don’t need to master everything from day one, but you’ll be exposed to technologies such as:

• Linux, Bash, Shell scripting
• Python (basic scripting and automation)
• Azure AD, Microsoft Graph API
• Network infrastructure and server environments
• IT protocols: SSH, RDP, VNC
• OT protocols: OPC UA, Modbus TCP, MQTT, TIA Portal
• HTML, CSS (basic understanding)

At Secomea, we hire people before job titles. We’re more interested in your mindset, curiosity, and willingness to learn than a perfect CV. You are not expected to know everything upfront. You’ll be supported by experienced colleagues and given room to grow. However, it is an advantage if you:

• Have a technical background in networking, IT, automation, or OT environments
• Have networking knowledge around CCNA level or similar
• Know of the following: OT cybersecurity, OT networking, network experience at the CCNA level, IAM or PAM
• Can read and write Shell scripts and have basic Python understanding
• Have the ability to understand and analyze customers’ technical needs
• Take ownership of tasks and customer cases, ensuring proper follow‑through and resolution

• Comfortable working in a structured, process‑driven environment and following defined support and implementation workflows
• Able to prioritize and manage multiple tasks across support cases and implementation activities
• Strong sense of ownership and accountability, from initial request to final resolution
• Collaborative mindset and ability to work effectively with global teams across functions and time zones

Additionally, since Secomea has clients all over the world, it is a must that you have excellent communication skills in English and can make complex concepts clear to both technical and non‑technical people.

At Secomea, you’ll be part of a growing international company at the intersection of Industrial IoT, cybersecurity, and secure remote access
. You’ll join a collaborative and professional environment where structured processes, knowledge sharing, and continuous learning are key. We offer:

• Close collaboration with skilled engineers across functions
• Opportunities to grow your role as the US organization scales
• A supportive culture focused on quality, trust, and technical excellence

We look forward to getting to know you and to building the next phase of Secomea’s US customer services together.