Software Developer, IT Support, Technical Support

Job Title: Siebel Developer

Location: Dallas, TX

Soft Clouds LLC is looking for an experienced Siebel Developer with strong expertise in Siebel Configuration, eScript, Siebel EAI, Open UI, and Oracle SQL
. The ideal candidate will be responsible for designing, developing, integrating, and supporting solutions across the Siebel CRM platform. This role requires strong technical depth, hands‑on problem‑solving skills, and the ability to collaborate effectively with functional, QA, and infrastructure teams.

• Configure and extend Siebel CRM components including Business Components, Applets, Web Templates, Views, Screens, User Properties
  , and business logic using Siebel Tools/Web tools
  .
• Develop robust server- and client-side logic using eScript and JavaScript/Open UI to implement business rules and enhance user experience.
• Design, build, and maintain integrations using Siebel EAI
  , including Web Services (SOAP/REST), Integration Objects, Data Maps,
  Workflows
  , and Workflow Policies.
• Support migration processes and participate in release and deployment cycles across environments.
• Develop and optimize Oracle SQL and PL/SQL scripts for data handling, performance tuning, and systems integration.
• Analyze and troubleshoot integration issues using SOAP UI, Postman
  , and Siebel EAI logs; ensure successful end-to-end processing.
• Design and maintain XML/XSLT transformations
  , schemas, and service contracts for integrations and data exchange.
• Collaborate with cross-functional teams to translate business requirements into technical designs and deliver scalable solutions.
• Perform unit testing, integration testing, and support user acceptance testing (UAT) to ensure high-quality delivery.
• Provide production support including incident diagnosis, root-cause analysis, workflow monitoring, and implementation of permanent fixes.
• Ability to perform other duties and responsibilities, as necessary.
• Preferred:
  Hands‑on experience with Siebel Loyalty and eLoyalty modules.

• Siebel Configuration, EAI (Web Services, IOs, Workflows)
• eScript, JavaScript, Open UI
• Oracle SQL & PL/SQL
• XML/XSLT, REST/SOAP services
• Tools: SOAP UI, Postman
• Strong debugging, problem‑solving, and communication skills
• Experience with Siebel CSW, CTI, or REST API integrations
• Exposure to CI/CD, Dev Ops, or monitoring tools

• Requires a minimum of a Bachelor’s degree in computer science, business administration, or related field.