Senior Manager, Customer Research and Business Operations

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Our data products power the insights, decisions, and operations of teams across Equinix. We build and manage core data platform capabilities, reusable data models, semantic layers, decision‑ready dashboards, conversational BI, and custom AI solutions including interconnection recommendation engines, automated data center cage design, etc. As we scale, we are transforming internal operational and analytical data into unified, governed, high‑quality assets for Equinix, and we plan to build toward commercializing differentiated data and insights offerings for external customers.

We're looking for an experienced Senior Manager of Customer Research and Business Operations. The person will spend 50% of the time leading the analysis and interpretation of market trends, competitive dynamics, and customer behaviors that shape our strategic direction in our Americas region. The remaining 50% of the time, the person will support the Go‑To‑Market Data Product Management team's business operations.

This role combines deep analytical skills with strategic thinking and strong communication to influence high‑level business decisions.

Key priorities for this role include building our battle cards for the sales teams, a unified view of market intelligence, and producing a monthly market signals newsletter that will power M&A, and customer targeting and acquisition efforts.

This role resides within Equinix's Enterprise Data & Analytics team, and reports to the Senior Director of Data Product, Go‑To‑Market.

Gather customer intelligence and build assets for Go‑To‑Market and Corporate teams.

• Lead the development and execution of the company's market intelligence strategy for the Americas region to monitor key trends, emerging opportunities, and potential threats.
• Conduct in‑depth competitive analysis—including business models, innovation pipelines, pricing strategies, and go‑to‑market approaches—to inform leadership decisions.
• Partner with cross‑functional teams such as Product, Marketing, Finance, and Corporate Strategy to deliver insights that drive growth and investment priorities.
• Build and maintain dashboards, reports, and briefings for executives with concise and actionable insights.
• Manage vendor and data relationships (e.g., syndicated data providers, research firms) to ensure high data quality and strategic value.
• Deliver market forecasts and scenario planning analyses that support long‑term strategic planning.
• Summarize complex insights into clear narratives, presentations, and strategy briefs for a variety of audiences, including the C‑suite.
• Mentor and develop junior analysts, promoting best practices in intelligence gathering and business storytelling.

Partner with Go‑To‑Market, Commercial Finance, and Corporate Development teams as a trusted advisor.

• Work side‑by‑side with Go‑To‑Market, Commercial Finance, and Corporate Development teams and leadership to evaluate M&A options, market whitespace, identify trade‑offs, estimate effort, and make recommendations where applicable.
• Review and assess market models, pipeline designs, and competitor moves; identify risks and trade‑offs before they become headwinds.
• Critique and challenge inflated estimates and oversimplified proposals; know when a "simple" request is actually complex.
• Guide teams toward pragmatic solutions when requirements are ambiguous or shifting.

Business Operations.

• Partner with executive and functional leaders to translate product management strategy into operational plans, goals, and execution roadmaps.
• Lead planning processes, including OKRs, operating cadences, and reviews.
• Drive alignment across…