Senior Customer Success Engineer - TOLA

Employer Industry: Data Security

• Salary range between $220K to $240K OTE
• Unlimited PTO for a healthy work-life balance
• Opportunity to work remotely, with office setup reimbursement
• Comprehensive health, vision, and dental insurance
• Generous paid holidays and sick time
• Potential for merit increases based on performance and tenure

• Serve as the primary technical expert on the employer's platform, demonstrating in-depth knowledge and expertise
• Establish trusted advisor relationships with customers, driving adoption through effective onboarding and training
• Design and deliver customized use cases that align with customer goals using a consultative approach
• Proactively identify and resolve obstacles that may impede customer success, ensuring smooth operations
• Conduct Quarterly Business Reviews with customers to evaluate progress and identify areas for improvement

• Associate's degree or equivalent experience required;
  Bachelor's degree in Computer Science is a plus
• 12 years of experience with strong project management skills
• 3+ years of hands-on experience with data and cloud technologies, including databases and cloud infrastructure
• Proficiency in SQL, scripting languages (e.g., Python), and familiarity with APIs and web services
• Excellent interpersonal and communication skills for building strategic relationships

• Demonstrated expertise in Data Loss Prevention (DLP), Data Privacy/Protection, or Cloud Security Posture Management (CSPM)
• Prior experience working in a software company in a technical customer‑facing role
• A results‑oriented mindset with a proven track record of driving revenue growth and customer retention
• Ability to lead both executive meetings and technical workshops confidently
• Experience collaborating with Development teams

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