Information Technology Help Desk
Listed on 2026-02-18
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
IT Helpdesk Support Specialist
Dallas, TX | Fully On-Site | Approximately 3-Month Assignment
Delta Dallas is partnering with a well-established Dallas organization recognized for its professional environment and collaborative culture to identify a Temporary IT Helpdesk Support Specialist. This short-term opportunity offers the chance to contribute within a respected corporate setting where dependable technology support is essential to daily business operations. The ideal candidate will be able to step in quickly and provide seamless support throughout this temporary coverage period.
Position OverviewThis role provides day-to-day technical support to internal employees while helping maintain efficient IT operations and a positive user experience. The position is ideal for someone who is solutions-focused, technically strong, and comfortable working within a structured help desk environment supporting business professionals.
Key Responsibilities- Provide Level 1 and Level 2 technical support to internal employees
- Troubleshoot hardware, software, connectivity, and access-related issues
- Manage and resolve help desk tickets using Solar Winds, Jira, or similar platforms
- Set up employee equipment, user accounts, and system access for onboarding
- Assist with password resets, login issues, printers, VPN access, and general technical support
- Support onboarding and offboarding from an IT equipment and access perspective
- Document solutions, updates, and procedures within the ticketing system
- Deliver timely, professional technical support with a strong customer service approach
- Minimum four years of help desk or IT support experience, preferably within a Microsoft environment
- Experience working with ticketing systems such as Solar Winds, Jira, or comparable platforms
- Strong troubleshooting and problem-solving skills across hardware, software, and access issues
- Ability to prioritize requests effectively in a fast-paced professional environment
- Excellent written and verbal communication skills with a service-oriented mindset
Qualified candidates are encouraged to apply directly or reach out for additional information.
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