Lead Telecom Analyst

The Lead Telecom Analyst is responsible for the design, implementation, optimization, and support of enterprise telecommunications systems and infrastructure. This role provides technical leadership in managing voice, data, and unified communications environments while ensuring reliability, performance, and security across the organization.

The Lead Telecom Analyst serves as a subject matter expert (SME) and works closely with IT infrastructure teams, vendors, and business stakeholders to support current operations and future telecom initiatives.

• Design, configure, and support enterprise voice and data communication systems.
• Manage and optimize VoIP, SIP trunking, call routing, and unified communications platforms.
• Support telephony systems, including PBX, call centers, softphones, and conferencing solutions.
• Monitor system performance and implement improvements to ensure uptime and service quality.

• Coordinate WAN/LAN connectivity related to telecom systems.
• Manage carrier circuits, MPLS, SD‑WAN, and internet service providers.
• Troubleshoot call quality, latency, jitter, and connectivity issues.
• Ensure appropriate redundancy and failover configurations.
• Serve as primary contact for telecom vendors and service providers.
• Coordinate installations, upgrades, maintenance, and issue resolution.
• Review contracts, service‑level agreements (SLAs), and billing accuracy.

• Implement and maintain secure telecom configurations.
• Ensure compliance with organizational policies and industry standards.
• Manage user provisioning, access controls, and telecom‑related security risks.
• Provide technical leadership and mentorship to telecom or network team members.
• Develop documentation, standards, and best practices.
• Participate in capacity planning and future‑state telecom architecture initiatives.
• Support business continuity and disaster recovery planning.

• Bachelor’s degree in Information Technology, Telecommunications, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise telecommunications systems.
• Experience with VoIP, SIP, unified communications, and PBX systems.
• Strong understanding of networking fundamentals (TCP/IP, VLANs, QoS, routing).
• Experience working with telecom carriers and service providers.
• Strong troubleshooting and analytical skills.

• Experience with cloud‑based communication platforms (e.g., Teams Voice, Zoom Phone, Webex).
• Knowledge of SD‑WAN technologies.
• Telecom or networking certifications (e.g., CCNA, CCNP, ITIL).
• Experience supporting call center technologies.
• Familiarity with regulatory compliance requirements (e.g., E911, call recording standards).