Client Support Analyst

Join Our Growing Team at Pereview Software:
Client Support Analyst

Are you analytical, detail-oriented, and passionate about helping companies drive the most value from Pereview? Do you thrive in a fast-paced, collaborative environment where your work directly contributes to our client's success?

Pereview Software is looking for aClient Support Analystto join our high-performing team. In this pivotal role, you will serve as the vital link between our clients and our internal teams to ensure our clients are able to fully utilize Pereview by resolving issues as quickly as possible, providing training and sharing our training and enablement materials. Ifyou'resomeone who enjoys problem-solving, thrives on organization, and has a knack for engaging and collaborating with clients we'dlove to meet you.

You’ll play a hands-on role with clients by meeting service-level agreements (SLAs), enhancing product usability, and serving as both a technical troubleshooter and a trusted advisor. Leveraging your technical expertise and exceptional communication skills, you will deliver world-class support and empower clients to realize the full value of our platform.

• Taking a first pass on all client submitted support tickets
• Managing a queue of multiple tickets across our expanding client base
• Diagnosing and resolving technical issues across APIs, integrations, and platform features
• Managing situations that require real-time solutions and set clear expectations on resolution plans
• Collaborating with internal and external stakeholders to drive resolutions
• Delighting clients and driving positive CSAT scores
• Escalating complex issues to engineering or technical teams while maintaining ownership of client communication
• Building and sustaining strong relationships with cross functional departments
• Documenting solutions and contribute to a knowledge base for self-service support

• Aself-starter who takes initiative and thrives in a results-driven environment
• Someone who is inquisitive about data and technology
• Astrong communicator who can translate technical issues into actionable solutions

• 2+ years of experience in technical support or client success roles
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly
• Clear and empathetic communication skills, both written and verbal with a client-first mindset
• Experience with ticketing and CRM systems (e.g., Zendesk, Hub Spot, Wrike, Jira, Service Now)
• Strong understanding of SLAs and experience managing client expectations
• Ability to work independently while collaborating effectively with cross-functional teams
• Bachelor's degree (business or finance preferred)

• Previous experience in a client-facing role with enterprise clients
• Knowledge of web technologies (APIs, cloud platforms, databases, networking)
• Experience supporting SaaS clients with complex integrations
• Commercial Real Estate or Asset Management experience

• Click "Apply Now" at the bottom of this posting
• Completethis brief survey:

• Competitive salary
• Health, Vision, and Dental benefits to fit your needs
• 401k - 4% Company match
• Discretionary bonuses
• Discretionary Time Off - 3 weeks off annually

• Only considering candidates who live in Dallas, Texas (DFW) area.
• * We are not sponsoring H1B or OPT candidates*