Salesforce Order Management System; OMS - Business Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location- This is a hybrid role based in Chicago, Atlanta, Dallas, Houston, New York, San Fransisco.

As a Business Analyst, you will be serving as a SME to sales and delivery teams on Salesforce Sales Cloud, Marketing Cloud, and Service Cloud Platform.

The ideal candidate will be comfortable discussing and demonstrating all aspects of the platform, including but not limited to business processes, hosting infrastructure, security, integration with IT audiences up to CIO/CTO level.

• Relevant Salesforce Cloud certification(s) – Sales or Service Cloud
• Core consulting skills for a client facing role including communications, professionalism, meeting facilitation, and MS Office tools.
• Strongly prefer participation in multiple front-to-back Salesforce B2C, B2B, or OMS implementations
• Extensive knowledge of the Salesforce Lightning OMS configuration, customization, and extension including fulfillment, shipping, payment capture, invoicing, and service by using integrated and customizable business processes and workflows
• Extensive knowledge of the Salesforce Lightning OMS data model and OOTB capabilities, including product types, pricing, accounts & contacts, order templates, cart & checkout, order history, and common integration points.
• Working with Product Owner(s), define and analyze requirements/stories for implementation within Salesforce
• Create process and business flow diagrams, use cases, story boards, training documents and job aids for end users and business users using Microsoft Visio and Power Point
• Design a solution to meet the defined requirements within Salesforce. Review that design with Product Owner(s) for confirmation
• Configure the defined requirements within Salesforce
• Working with the Product Owner(s) and testing team, test the solution within Salesforce
• Support training activities executed by the business and Product Owner(s)
• Deploy updated solutions to the environments (Dev, Test, and Production)
• Perform data maintenance activities using  Data Loader
• Manage Salesforce user roles and permissions
• Monitor the Production Solution for errors and performance
• Triage and resolve production support tickets for issues reported in the Salesforce Production solution

The base compensation range for this role in the posted location is: $76,200 - $187,740

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. This may include, but is not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy:
  Vacation: 12-25 days, depending on grade, Company paid…