IT Infrastructure Engineer

Needed for Client Facing Advanced Technology Problem Resolution, Hardware Support, and Systems Installation

Compensation: $70,000 - $100,000 base salary plus incentive bonuses

Benefits: Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO

The successful candidate will be an individual who is dedicated to the perfection of their craft, consistent and reliable, and who takes a systematic approach to everything they do. If you are the type that will hunt down the facts to get the job done right, go the distance to complete your task the first time, and leverage your technical expertise and reasoning to “connect the dots” when faced with unexpected challenges, then you are going to love this role.

An independent worker, the ideal person has the expertise to see their work through from start to finish with little reliance on others.

While technical knowledge and the ability to deploy it efficiently and effectively are most critical, it is also important that the clients you interact with leave feeling supported, well-informed, and confident making best use of the technology. The individual in this role will spend most of their work time onsite in client environments and offices, often as the eyes, ears, and highly capable hands of the broader Velo team.

This role requires a natural sense of professionalism, and the ability to communicate and interact comfortably and pleasantly with people in all roles of our client organizations.

Our Infrastructure Engineers act as the primary technical onsite resource for Velo, serving both clients and fellow team members. The role is further divided into the Infrastructure Support Engineer and Infrastructure Project Engineer specialties.

The Infrastructure Support Engineer provides onsite troubleshooting, problem solving, and technical resolution deployment to clients on behalf of the Velo Support Team. They are deploying hardware replacements, welcoming and onboarding new client team members, and troubleshooting issues with networking equipment, workstations, printers, conferencing setups, and other onsite hardware. This specialization is primarily focused on escalated support and resolution of reactive problems and requests from clients.

The Infrastructure Project Engineer provides technical deployment of hardware, networking, and systems upgrades to clients on behalf of the Velo Project Team and in collaboration with Project Engineers and Project Managers. They are installing network upgrades, installing and configuring conferencing systems, inspecting third party installations of network cabling and physical security systems, and training client end users on the proper use of these upgraded systems.

This specialization is primarily focused on physical deployment of hardware and systems related to proactive project work.

Velo is one of the fastest growing IT managed service providers in the United States. As an INC 5000 company, and an MSP 501 winner for six consecutive years, opportunities at Velo abound. Headquartered in Downtown Dallas, with additional offices in Houston, TX, and Lafayette, LA, you will enjoy being a part of this award-winning team. Velo offers industry-leading compensation packages for industry-leading talent.

As a managed service provider, we serve entrepreneurial led companies as their outsourced IT and cybersecurity department. Our rapid growth allows us to bring on new clients and team members consistently, creating a very active and dynamic work environment. Velo's leadership knows and understands the constitution of our culture, and the inward service to every member of Team Velo is our competitive advantage.

Our vision is to be the first choice in managed services globally, empowering entrepreneurs by humanizing technology for 35,000 people daily. With this, our leadership team is here to be uniquely human in an increasingly disconnected world; to serve you and your family so you can effectively serve our clients and your peers.

• Highlights: Problem-Solver,…