Implementation Manager

As an Implementation Manager at Ziflow, you will lead customers from “signed” to “successful.” You’ll own the end-to-end implementation experience, ensuring customers are onboarded efficiently, confidently, and positioned to realize value quickly from Ziflow’s creative workflow platform.

Reporting to the Vice President of Customer Success, you’ll act as a trusted partner to our customers and a key collaborator internally, balancing project management, technical enablement, and relationship

• Lead and manage implementations for new and expanding customers, ensuring projects are delivered on time, within scope, and aligned to customer goals.
• Serve as the primary point of contact throughout onboarding, setting expectations and maintaining momentum.

• Guide customers through setup, configuration, integrations, and initial rollout of Ziflow.
• Translate customer workflows and business needs into clear, actionable implementation plans.

• Configure Ziflow to support each customer’s use cases, workflows, and team structures.
• Partner with technical and product teams to support integrations and address implementation-related challenges.

• Deliver engaging tailored training sessions to ensure customers are confident and self-sufficient in using Ziflow.
• Provide best practices and recommendations to support long-term adoption and success.

• Work closely with Sales, Customer Success Managers, Product, and Support to ensure a seamless handoff and consistent customer experience.
• Share implementation feedback and insights to help improve internal processes and the product.

• Monitor onboarding progress and early adoption to ensure customers are set up for long-term success.
• Capture feedback post-implementation to inform process improvements and product enhancements.
• Maintain clear documentation including project plans, timelines, and customer communications.

• 1+ years of experience in implementation management, onboarding, project management, or a similar role in a SaaS environment.
• Bachelor’s degree in Business, Technology, or a related field (or equivalent experience).

• Proven ability to manage multiple implementations simultaneously without sacrificing quality.
• Strong project management skills with a bias toward action and follow-through.

• Comfortable working with SaaS platforms, integrations, and technical troubleshooting.
• Ability to translate technical concepts into clear, customer-friendly explanations.

• Deep commitment to customer success and delivering an exceptional onboarding experience.
• Ability to build trust quickly and manage relationships with a wide range of stakeholders.
• Clear, confident written and verbal communication skills.
• Experience working cross-functionally in a fast-moving environment.

• Comfortable operating in a dynamic, evolving environment.
• Proactive, detail-oriented, and solutions-focused with a strong sense of ownership

Ziflow powers the world’s most creative teams by helping them streamline their review and approval workflows. As a Junior Implementation Manager, you’ll have the opportunity to make a direct impact on customer success from day one, learning from senior leaders, working with major global brands, and developing the skills to advance your career in customer success and implementation.