S​/HANA SAP SCM AMS Onsite Transition Manager

08/05/2025

Contract

Active

Job Summary

We are seeking a highly skilled and hands-on S/4

HANA SAP SCM AMS Onsite Transition Manager to lead Phase 2 of the Application Management Services (AMS) transition for a manufacturing client.

This role involves managing knowledge transfer, transition, hypercare, stabilization, and regression testing activities, with a strong functional focus on SAP MM/PP and SD modules.

Key Responsibilities

Knowledge Transfer (KT) Planning & Execution

• Develop and execute a structured KT plan covering support processes, documentation, and system landscape.
• Coordinate KT sessions with incumbent teams, focusing on MM/PP and SD functional areas.
• Establish and maintain knowledge repositories with accurate documentation of business processes and configurations.

• Lead onsite AMS transition activities, including support team ramp-up and service operations setup.
• Collaborate with offshore teams to implement a dual-shore support model.
• Monitor readiness checklists across functional and technical streams.
• Define and execute Hypercare plans, including scope, SLAs, and issue resolution strategies.
• Oversee incident and service request management, root cause analysis, and performance monitoring.
• Engage business users and resolve high-priority issues across MM/PP and SD modules.
• Design and lead regression testing cycles to ensure system stability.
• Collaborate with QA teams to define test scenarios, scripts, and expected outcomes.
• Manage issue tracking and resolution during test execution.

• Provide support in MM (purchasing, inventory, vendor management), PP (MRP, shop floor, work centers), and SD (order processing, pricing, delivery).
• Troubleshoot production issues and support minor enhancements and configuration updates.
• Conduct user training and documentation as part of ongoing support.

• Bachelor’s degree in Engineering, Supply Chain, Information Systems, or a related field.
• 8–12 years of SAP experience in MM, PP, and SD modules.
• Minimum 2 full-cycle S/4
  
  HANA implementations.
• At least 3 years in AMS or support transition leadership roles within manufacturing.
• Strong understanding of discrete or process manufacturing and end-to-end supply chain processes.
• Proven experience in managing transition programs, hypercare, and regression testing.

• Onsite experience with global manufacturing clients.
• Familiarity with ITSM tools (e.g., Service Now, Remedy).
• Working knowledge of SAP Fiori apps, interface monitoring, and IDoc troubleshooting.
• Exposure to integration points with FI/CO, QM, and WM/EWM.

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