Installation Manager; Simulator Team

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Batbox is seeking a Dallas-based Installation Manager to build and scale our national simulator installation engine. This person will own the end-to-end model for deploying Batbox baseball simulators across sports bars, entertainment venues, and partner locations – from site readiness and install playbooks to logistics, inventory, procurement, and post-install support.

If you’ve led multi-site hardware deployments, managed field teams + contractors, and love building repeatable processes that scale fast, this opportunity is for you. This role is ideal for someone who has operated in a similar role for a mid-sized AV company (50-100+ employees) or similar – overseeing the end-to-end operations of hardware and software installations across multiple client sites, while leading a team.

Your commitment to our core values of ‘Be a Good Person’, ‘Amp the Experience’, ‘Lead Together’, & ‘Level Up’ and your dedication to our pillars of ‘Craft Legendary Experiences’, ‘Powered by People’, ‘Build for the Future’, & ‘Beyond the Game’ will contribute to a future that's innovative and beyond the ordinary.

• Build and scale Batbox’s simulator installation engine, designing clear repeatable workflows and playbooks for site assessments, hardware logistics, on-site assembly, technical testing, and crew coordination to support rapid expansion and consistent installs
• Lead national installation rollouts and deployments of Batbox simulator hardware and supporting infrastructure (cage, kiosks, displays, etc.) across sports bars, entertainment venues, and partner locations.
• Develop playbooks for site readiness, installation scheduling, and cross-functional handoffs. Translate installation feedback into product, tech, and playbook improvements.
• Build, implement and follow health and safety standards for installation crews and warehouse operations, conducting routine checks and escalating risks or incidents as needed.
• Own day-to-day post-install support coordination, ensuring hardware and software issues are triaged appropriately and resolved within defined service levels to support uptime and client satisfaction.
• Partner closely with product, tech, and client success teams regarding installation and product feedback to contribute to improvements to the product, tech, or installation processes.
• Manage installation-related expenses within an approved budget; track costs and flag variances or efficiency opportunities.
• Manage the installations team and coordinate with third-party contractors, ensuring work quality, adherence to standards and reliable execution across all locations
• Create and deliver installer training programs to ensure consistent execution and alignment with Batbox’s brand and operational standards.

• 5 - 10+ years operations leadership in managing installations. For example, AV integration, interactive display technology, or a tech-forward experiential or hardware-enabled brand.
• Experience supporting or managing installation operations for complex systems that combine hardware, software, and user interaction
• Proven ability to manage cross-functionally across operations, supply chain, installation teams, client success, and product
• Experience managing or coordinating field installation teams and third-party contractors across multiple U.S. regions
• Familiar with tools like Hub Spot (CRM),  (PM), and inventory or fulfillment systems
• Hands-on operator who is highly organized, detail-oriented, and comfortable owning day-today execution
• Comfortable operating in ambiguity and contributing to the development and refinement of processes, playbooks and install standards as we scale
• Holds a high bar for safety, install quality, reliability, and repeatability
• Clear and effective communicator with both front-line teams and cross-functional partners