Technical Solutions Engineer

Senior Technical Support Engineer at Indotronix Avani Group

Pay Rate: $80 - $90/hour on W2

Duration: 6 months

Hybrid

Schedule:

3x/week onsite in Boston or Dallas (Coppell) or Raleigh. Must be in one of these three geographies.

Travel: Approximately 25% of time.

As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot, and resolve deep technical issues. You will also provide support for infrastructure, permissions, and configuration changes. This high-level technical support and sustaining services will help customers achieve their business outcomes. You will collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues, building support tooling and infrastructure.

• Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
• Project manage new client deployment issues through to resolution.
• Determine root cause by reading through code; troubleshoot customer-reported issues; implement security and permissions configuration changes.
• Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.
• Create reports and dashboards for internal issue tracking purposes.

• 3+ years of experience working with Python, R, or a similar object-oriented programming language.
• Bachelor’s Degree in Statistics, Computer Science, Mathematics, Information Systems, or related area.
• Familiarity with SQL and ability to identify root cause of data issues.
• Proficiency with Jira and Git Hub.
• Cloud operations experience such as creating buckets, VMs, or security access controls.
• Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for customers or internal teams.
• Exceptional ability to communicate technical details to both senior developers and non-technical customers.

• 4+ years of experience in software or healthcare technology.
• Experience troubleshooting data issues.
• Experience supporting highly regulated software.
• 'Self-starter' mentality, with a passion for owning and driving issues to resolution.

Mid-Senior level

Contract

Information Technology

Hospitals and Health Care

Referrals increase your chances of interviewing at Indotronix Avani Group by 2x.