More jobs:
Avaya Aspect Dialer Admin
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-03-12
Listing for:
EROS Technologies Inc.
Seasonal/Temporary
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
Systems Engineer, IT Support, Technical Support
Job Description & How to Apply Below
Job Description
Joining Mode: 6+ Month Contract
Job Description: Experience in technical support for High Volume Enterprise deployment of ALM/UIP Systems is highly desired. This includes Monitoring and trouble shooting. Extensive Technical and administrative knowledge in Aspect products specifically ACD, ALM, UIP, AQM and Call Miner. Knowledge and Experience in Contact Center ACD integration on platforms such as Avaya, Genesys, and Cisco. Practical experience of solution deployments involving contact center solutions including Cisco ICM, IVR, NICE Call Recording, and Acme Packet Session Border Controllers.
Key Responsibilities- Lead installation/deployment effort with the vendor and document technical details (HLD, LLD, BRD and PAR documents)
- Build and document Test Plan, Test Cases against requirements.
- Good presentations skills, to support Client Manager for preparation of presentation deck.
- Excellent communications skills written and verbal
- Problem solving techniques
- Effectively present technical information clearly and concisely
- Documentation – Functional Specifications and Technical References.
All your information will be kept confidential according to EEO guidelines.
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