Service Desk Analyst
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-03-12
Listing for:
Seneca Resources
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Direct message the job poster from Seneca Resources
Sr Technical Recruiter / Talent acquisition @ Seneca ResourcesJob Title: Service Desk Analyst – Night Shift
Location: Remote (Must be within driving distance of Dallas, TX)
Shift: 8:00 PM – 8:00 AM ET
Clearance: U.S. Citizenship required; must pass Public Trust background check
Job Summary:
Provide Level 1 IT support in a 24/7 environment. Handle incidents and service requests via phone, email, and monitoring tools. Follow documented procedures, escalate issues as needed, and ensure accurate ticket management.
Key Responsibilities:
- Answer and resolve IT support calls and emails
- Monitor system alerts and create incident tickets
- Escalate issues using Everbridge
- Perform password resets and basic account support
- Maintain accurate incident records
- Create daily reports and follow standardized work instructions
- Occasionally visit onsite (Dallas, TX) for support tasks
Requirements:
- 1–3 years of IT Service Desk experience
- Proficient in MS Office, email handling, and incident ticketing tools
- Strong communication and problem-solving skills
- Seniority level Associate
- Employment type
Contract
- Job function
Information Technology - Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Seneca Resources by 2x
Inferred from the description for this jobMedical insurance
Vision insurance
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