DocuSign Application Specialist

MUST HAVE 5 YEARS OF DOCUSIGN EXPERIENCE NO STEM OPT The position is for 4 months with extensions possible and pay rate is $53/hour W2.

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA's Client is seeking an experienced Docu Sign Application Specialist to support and administer Docu Sign as an enterprise eSignature platform within a validated, regulated environment. This role will play a critical part in Thermo Fisher Scientific's migration from Adobe Acrobat Sign to Docu Sign, ensuring secure, compliant, and scalable eSignature solutions across global business functions. The ideal candidate will have strong hands-on experience with Docu Sign administration, integrations, validation (21 CFR Part 11), and enterprise support, and will work closely with business stakeholders, IT teams, and the Docu Sign vendor.

Key Responsibilities Docu Sign Administration & Configuration

• Administer, configure, and support Docu Sign eSignature (and Docu Sign CLM, if applicable) in an enterprise environment
• Design, build, and maintain Docu Sign templates, workflows, Power Forms, envelopes, and reporting
• Manage Docu Sign Admin Console settings, user access, permissions, and account configurations

Integrations & Technical Support

• Develop, support, and troubleshoot Docu Sign REST API integrations
• Support out-of-the-box and custom integrations with:
  • CRM platforms (e.g., Salesforce)
  • Document management systems
  • Microsoft Power Automate / Power Platform
• Configure and support SSO integrations using SAML 2.0 and OAuth
• Perform troubleshooting across UNIX and Windows environments, including log analysis

Migration & Platform Support

• Support migration activities from Adobe Acrobat Sign to Docu Sign
• Coordinate with Docu Sign vendor support to open, track, and resolve issues
• Support platform releases, upgrades, and change management activities
• Ensure platform stability, performance, and availability for business-critical use cases

Compliance & Validation

• Ensure compliance with validated system requirements (21 CFR Part 11)
• Support audit readiness, electronic signature controls, and validation documentation
• Create and maintain technical documentation, SOPs, and training materials

Stakeholder Engagement

• Work closely with business users to gather requirements, analyze issues, and implement solutions
• Resolve incidents and service requests within defined SLAs using ITIL-based tools (e.g., Service Now)
• Promote Docu Sign best practices and drive continuous improvement and user adoption

Required Experience & Qualifications

• 7+ years of experience supporting enterprise eSignature platforms
• 5+ years of strong hands-on experience with Docu Sign in an enterprise environment
• Deep expertise in:
  • Docu Sign Templates, Power Forms, Workflows, APIs, and Reporting
  • Docu Sign Admin Console and account configuration
• 3 years of experience integrating Docu Sign using:
  • REST APIs
  • JSON, XML (XSD/XSLT knowledge preferred)
• 3 years of experience configuring SSO (SAML 2.0 / OAuth)
• Mandatory experience working in validated environments (21 CFR Part 11)
• Experience supporting enterprise applications on UNIX and Windows platforms
• Hands-on experience with incident, problem, and change management (Service Now preferred)
• Strong troubleshooting and root-cause analysis skills
• Ability to work directly with business stakeholders and meet defined SLAs

Tools, Technologies & Skills

• Docu Sign eSignature (Admin,…