Progam Manager - Telecom

About the Role

We are seeking a skilled Program Manager to drive strategic initiatives and lead complex programs for one of our key accounts. This role requires an experienced professional with strong technical program management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.

Key Responsibilities

• Manage multiple complex programs within Insight Global's Technical Professional Services practice called Evergreen.

• Implement and maintain program management processes and best practices.

• Lead and coordinate program teams of anywhere from 5-30 members, including both on-shore and off-shore resources.

• Monitor program budgets and track program metrics and KPIs.

• Develop and maintain project plans based on KPI and deliverables.

• Build and maintain strong relationships with stakeholders and facilitate cross functional collaboration.

• Drive business development initiatives through excellent delivery and client relationship management.

• Identify and pursue opportunities for account growth and additional service offerings.

• Ensure consistent client satisfaction and maintain strong client relationships.

• Own program scope, milestones, schedules, dependencies, and deliverables across multiple concurrent engineering work streams.

• Serve as the primary point of contact for telecom programs with customer technical and leadership teams.

• Lead executive-level status reviews, steering committee meetings, and roadmap discussions.

• Proactively manage customer expectations, risks, and escalations.

• Build trusted advisor relationships with telecom clients and internal leadership.

Qualifications:

• 10+ years of experience in leading complex technical programs within the Telecom Industry

• Experience in external client-facing roles managing program delivery and stakeholder relationships

• Proven track record of managing teams of 5-30 members

• Strong technical background with experience in managing software development or data-focused projects

• Demonstrated experience in budget management and tracking program financials

• Excellent contractual documentation management skills

• Proficiency in implementing program management methodologies and best practices

• Experience working with both on-shore and off-shore teams

• Expertise in Microsoft Azure Dev Ops, Jira, Asana, Proprietary and/or other Project Management tools

• Proven track record in business development and growing client accounts through excellent project delivery and relationship building

• Work onsite at Insight Global’s Dallas office 4 days a week (Remote Fridays).

Preferred Qualifications

• Strong technical background with experience in managing network rollout or telecom software services projects

• Experience with Agile and traditional project management methodologies

• Knowledge of data technologies and applications

• Industry certifications (e.g., PMP, Scrum Master, SAFe)

• Experience in implementing PMO processes and tools

• History of successful client relationship management leading to account growth

• Experience in technology consulting services sales

• Bachelor’s degree in computer science, engineering, or related field

Personal Attributes

• Strong leadership and team management capabilities

• Excellent problem-solving and analytical skills

• Outstanding written and verbal communication abilities

• Adaptable and able to work effectively in a fast-paced environment

• Detail-oriented with strong organizational skills

• Strategic mindset balanced with tactical execution capabilities

• Strong business acumen and client relationship management skill