Technical Customer Support Representative

The Technical Customer Support Representative will serve as the frontline operational support resource for Cnect’s clients. This role is responsible for resolving customer issues accurately and efficiently, documenting interactions thoroughly, escalating technical problems appropriately, and ensuring consistent follow-through until resolution.

This is not a sales role or a strategic leadership position. Instead, it is ideal for a steady, detail-oriented professional who thrives in structured environments, values accuracy, and takes pride in solving problems methodically.

The successful candidate will bring patience, technical aptitude, and process discipline to daily customer interactions. They will operate within defined systems and workflows, ensuring customers receive reliable, consistent support while maintaining internal documentation standards.

Cnect is building scalable, technology-driven solutions that depend on dependable execution and high-quality customer experience. As we grow, we need reliable support professionals who can manage technical inquiries with clarity, professionalism, and consistency.

HOURLY RATE $20-$24 DOE.

This is
not
a deep engineering or software development role. You will not be expected to read code, debug at the programming level, or build technical solutions.

Instead, this role focuses on:

• Basic troubleshooting within our platform
• Identifying user error and guiding customers to correct usage
• Replicating reported issues using documented processes
• Clearly documenting findings
• Escalating verified technical bugs to our product or development team with accurate detail

Success in this role requires logical thinking, pattern recognition, patience, and strong communication — not advanced programming expertise.

• High attention to detail
• Clear and professional verbal communication
• Steady, methodical pace
• Comfort operating within defined systems and scripts
• Strong follow-through on open issues
• Basic technical troubleshooting ability
• Patience when working with non-technical customers
• Reliability and consistency in attendance and performance
• Low need for public recognition; team-oriented mindset

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Troubleshoot basic to intermediate technical issues using established processes and documentation
• Clearly document all customer interactions and resolutions in internal systems
• Escalate complex or unresolved issues to senior technical staff following defined protocols
• Follow up with customers to confirm issue resolution
• Maintain familiarity with product updates, system workflows, and troubleshooting procedures
• Identify recurring issues and report patterns to management
• Health Insurance
• Holidays
• Immense room for growth in the technology sector

• Cnect Inc.is an Equal Opportunity Employer; employment with Cnect Inc.is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.