Service Desk Technician

We are seeking a dedicated and detail-oriented Desktop Support Technician to join our team. The ideal candidate will provide remote and hands‑on technical support to Dallas County employees, ensuring that all computing systems, peripherals, and software are functioning properly. As part of the IT support team, you will play a crucial role in diagnosing and resolving technical issues, assisting with a variety of IT‑related tasks, and maintaining the overall health of the Dallas County IT infrastructure.

• Responsible for hardware and software break/fix, PC imaging, maintenance, configuration, installation, upgrades, deployments, moves, and repair coordination of 3rd party vendor services.
• Work duties assist in related functional areas and may include on‑site building assignment or dispatch support, service desk in‑bound phone processing, and asset management deployment and moves.
• After hours On‑call responsibility for two weeks approximately every three months. While on‑call, may be required to visit County sites after‑hours for emergency incidents.
• Verify and troubleshoot patch management, mobile device management, and asset assignment.
• Maintain and verify user account information including rights, security, & systems groups.
• Shows awareness of and complies with security standards and regulatory requirements.
• Provide support to Dallas County employees by resolving incidents remotely via phone, email, chat, or in person to ensure timely resolution.
• Document troubleshooting steps and resolutions for future reference and team knowledge sharing.
• Collaborate with other IT staff to identify and implement IT solutions for the organization.
• Provide excellent customer service and ensure a positive experience for end‑users.

• Requires 2+ years of Desktop Support experience, providing break/fix and VIP support in an Enterprise environment.
• A reliable personal vehicle is required, and travel reimbursed at state defined mileage rates. The assignment may be dispatch‑oriented and travel often to visit smaller County facilities.
• Ability to prioritize and manage multiple tasks efficiently while maintaining excellent communication and customer service skills.
• Strong knowledge of desktop Windows operating system and troubleshooting techniques.
• Familiarity with common software applications (Microsoft Office Suite, antivirus programs, etc.).
• Ability to troubleshoot hardware and software issues on desktops, laptops, and peripherals.
• Knowledge of networking basics (TCP/IP, DNS, DHCP, etc.) and wireless connectivity troubleshooting.
• Strong attention to detail and problem‑solving skills.

• Full‑time On‑Site, Monday to Friday between business hours of 7am‑5pm.
• Location assignment and travel responsibilities vary based on business need.