Director, Site Merchandising & Operations

Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world’s top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone.

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We’re seeking a Director of Site Merchandising & Operations to lead the strategy and execution of our digital storefront experience across both Joon Loloi and Loloi Rugs. This is a people management role with direct ownership of site operations, platform management, and cross-functional delivery — sitting at the intersection of merchandising, marketing, UX, and engineering. The ideal candidate brings both strategic vision and operational precision: someone who can set the direction for onsite search, product discovery, and content staging while holding a high bar for quality, speed, and data accuracy across every launch.

Responsibilities:

• Own the strategy and execution of product navigation, onsite search, filtering, and product ranking with a goal of category storytelling and conversion
• Build and manage seasonal site merchandising plans using web analytics, merchant input, and competitive benchmarking
• Optimize sort order, search results, PDP/PLP layouts, and landing pages to maximize CRO across all categories
• Drive Search revenue channel growth through Algolia configuration, synonym management, and query performance tuning

Site Operations & Launch Management

• Manage the production schedule for new product launches, site events, and promotional campaigns in alignment with marketing and merchandising calendars
• Oversee storefront QA standards — ensuring UAT, staging, and preview environments are current with data, copy, and digital assets
• Lead data transposition practices from PIM to commerce, search, and CMS platforms, maintaining accuracy and compliance standards
• Deliver production-ready content staging per Figma design handoffs and partner with photo operations on asset naming, tagging, and QC
• Respond to product setup and data issues per priority and SLA; drive root cause resolution and process improvements

Platform Ownership & Systems

• Serve as product owner for CMS (Contentful), onsite search (Algolia), UGC (Bazaarvoice), and the eCommerce segment of the brand PIM
• Ensure product feeds are accurately syndicating data to all downstream destinations in partnership with the growth team
• Partner with engineering to communicate and escalate system bugs, platform issues, and integration gaps
• Build and drive product launch automation improvements and cross-functional process alignment

People & Cross-Functional Leadership

• Lead and develop thre direct reports: an eCommerce Specialist(s) and a Web & Content Producer
• Serve as the liaison between digital merchandising, website development, and marketing to deliver a cohesive, on-brand customer experience
• Partner with Business Ops and Analytics to generate reporting, measure efficacy, and drive site optimization decisions
• Bring thought leadership and a customer-first lens to cross-functional initiatives and digital roadmap discussions

Experience, Skills, & Ability Requirements

• 7+ years of experience in eCommerce site merchandising, web production, or digital commerce operations
• Proven people management experience — you’ve led, coached, and developed a team
• Hands-on platform ownership:
  Algolia (search configuration and analytics), Contentful (CMS), Bazaarvoice (UGC), and a PIM system
• Experience with…